What are the responsibilities and job description for the Retail Sales Associate position at Shawnee Development LLC?
Department: Retail
Division: LLC, Wholly owned by The Shawnee Tribe
Job Title: Retail Sales Associate
General Definition: Responsible for delivering sales and excellent customer service in
the gift shop.
Supervision Received: Retail Supervisor
Supervision Exercised: N/A
Essential Job Functions:
Perform tasks on the sales floor by being passionate about the gift shop’s products to
deliver a positive shopping experience in a service focused, well-maintained and friendly
environment.
Puts the customer first at all times.
Provide memorable, highly personalized customer service through needs analyses and
product recommendations.
Offer customers promotional products and services.
Resolve customer service issues and escalate as required.
Create and maintain good working relationships with fellow associates.
Maintain store appearance with respect to visual merchandising, housekeeping and
maintenance standards.
Efficiently and accurately conduct customer transactions on our POS.
Efficiently and accurately conduct receiving, cycle counts, product returns and transfer
transactions, etc.
Efficiently and accurately complete any required process controls (paperwork, etc.).
Follow company policies and procedures and maintain a safe working environment.
Process all point of sale transactions in a friendly, quick, and efficient manner while
complying with the company’s Cash Handling and Loss Prevention Standard Operating
Procedures.
Successfully show consistent performance on quarterly selling observations.
Perform all other duties as assigned.
