Department:                          Table Games

Division:                                 LLC, Wholly owned by The Shawnee Tribe

Job Title:                                Table Games Manager

General Definition:               Responsible for overseeing all card games operations to ensure

adherence and compliance to policies and procedures, promoting positive customer relations and ensuring adequate staffing levels are maintained in all departments.

Supervision Received:          Assistant General Manager

Supervision Exercised:         Table Games Department

Essential Job Functions:

• Responsible for training and development of all Table Games staff, implementing new game initiatives, budget review and analysis, and participation in creating special events and promotions.
• Participate in strategic planning, analysis, and forecasting; conduct market research and evaluate strategies to maximize revenue.
• Review and approve rules and dealer manuals for any new table game being considered, as well as, updating dealer manuals for games currently being dealt.
• Prepare operating budget, monitor budgetary compliance, and take action on budget variance items.
• Responsible to develop and implement all departmental operating procedures and policies in order to maintain game security and integrity.
• Analyze table game performance, revenue generation and overall operation to develop and maintain open lines of communication with all team members and team leaders to develop best practice techniques and a stronger operation.
• Analyze individual dealer performance and work with team leaders to promote personal and table games departmental success.
• Analyze Floor Supervisors operational performance and work with management to increase the productivity and success within the individual and the department.
• Evaluate table games layouts and footprints.
• Responsible for the uniform performance of all Table Games associates in compliance with all gaming regulations, internal controls, department policies and game procedures. 
• Enforce policy in accordance with the Gaming Commission guidelines regarding operation and conduct of the Table Games.
• Ensure gaming facility adherence and compliance to rules and regulations of Gaming Commission and any other applicable tribal regulations and laws.
• Assure required equipment is available at the property and functioning properly to ensure the most complete and efficient service to guests.
• Establish an effective system of communication to maintain a constant flow of information downward, upward, and laterally within the property.
• Review the adequacy of internal security of Table Games, make recommendations and implement changes to ensure game protection.
• Responsible for creating a dynamic environment for guests, including but not limited to, promotions, new games, high limit, classes, tournaments, etc.
• Resolve patron complaints and disputes regarding house rules and Table Games policies.
• Responsible for providing guidance and direction to assigned departmental personnel.
• Partner with team members to assure smooth functioning of newly implemented systems or procedures.
• Compile required reports on operating functions of department.
• Develop revenue building activities and promotions.
• Perform all other duties as assigned.

Minimum Qualifications:

Education:

• High School Diploma or GED required
• Bachelor’s Degree in related field strongly preferred

Knowledge, Skills and Abilities:

• Must be an accomplished leader with the ability to develop and mentor a team of gaming professionals in a fast-paced environment
• Ability to forecast revenues and expenses to meet profitability goals
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, guests and the general public
• Strong written and oral communication skills
• Knowledge of Class II & III gaming and management issues
• Ability to work in a smoke filled environment 

Training and Experience:

• Minimum of seven (7) years gaming experience
• Five (5) years management experience
• Requires expertise in creating and promoting innovative products and ideas to maximize revenue and gain market share in the table games operation
• Proven track record with a successful company in establishing efficient table game operations and promoting a guest focused environment
• Previous experience in a senior management position within Table Games Operation is preferred

Licenses/Certifications/Other:

• Must be able to pass a background check and receive/maintain a license or permit from the Shawnee Tribe Gaming Commission
• Must be able to complete pre-employment drug test with a negative result