What are the responsibilities and job description for the Service Desk/Help Desk - Hybrid position at She Recruits, LLC?
The Service Desk / Help Desk is a junior-level role responsible for the design and implementation of LAN / WAN, Server and Cloud Services technology. Jr. PEs are required to work closely with our Design Desk (system architect) and deliver technical solutions that meet a client's business requirements, and therefore must be able to communicate effectively across all levels of a corporate structure.
Position Functions :
Design and implement LAN / WAN and server infrastructure and related peripherals including :
ConnectWise
Routers | Firewalls | Switches | VPN
Virtualization (VMware and Hyper V)
Physical and Virtual Host Server Hardware
Windows Server and Active Directory
RDS / Remote App | Citrix
SQL Server
VoiP and PBX based telecom
Enterprise Storage Solutions including SAN, NAS, and Tiered / Cloud Storage
Enterprise Backup and DR Solutions
Cloud Services including Azure and O365
Email Services including Premise and Office 365
Wireless Access Technologies
Security and compliance technologies
Desktop and Mobile Device Technology
Application Software with 3rd party coordination
Perform major IT migrations including office moves, data center, ISP and on-prem to Cloud / Azure
Travel to client sites to provide onsite service and support as necessary (95% DFW local)
Work closely with vCIO and Design Desk to solution technology to meet client business objectives
Participate in on call support rotation
Onboarding and accurate documentation of client systems.
Provide pre-sales design and support to internal team members.
Evolve internal professional services processes in response to rapid industry changes.
Document internal processes and procedures to maintain consistent results and efficiencies, including creation of network diagrams and technical process documentation and checklists.
Effectively communicate with clients and manage their expectations, support the project coordinator / manager.
Manage and transport products and inventory for assigned projects.
Attend and conduct internal and client meetings.
Maintain industry product knowledge through training and certification programs.
This role will also include
the application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications, collaborating with the project manager and design desk team to do so;
the design, development, documentation, analysis, creation, testing or modification of computer systems (OS's) or programs, including prototypes, based on and related to user or system design specifications provided by the design desk;
and the design, documentation, testing, creation or modification of OS's.
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