Field Manager

Description

The function of this position is to manage, direct, and accept accountability for all field activities and reporting functions associated with the construction of assigned homes in the community. The Field Manager I provides leadership in and manages the coordination of all activities within the new home construction process, thus optimizing the effectiveness of Trades, ensuring compliance with Shea Homes Customer satisfaction and quality assurance standards, and maintaining a safe “Nobody gets hurt today!” work environment.

Knowledge/Experience for Field Manager I

• Assistant Field Manager requirements

• Minimum high school diploma or equivalent required; BA/BS degree preferred

• Able to set up and maintain lot files and field books

• Ensure that daily production is on schedule through efficient scheduling techniques

• Understand and adhere to Shea Homes policies and procedures

• Consistently participate in the facilitation of onsite Trade meetings

• Understand all scope of work requirements

• Consistently deliver homes that meet or exceed minimum quality standards of Shea Homes

• Understand indirect budgets

• Manage Extra Purchase Order (EPO) costs to meet or exceed community goals

• Possess and practices problem solving capabilities through identification of deficiencies and execution of solutions

• Comply with all city and county building department requirements

• Multilingual skills preferred

Specific Responsibilities

Key Result Area #1 – Customer Satisfaction

• Establish and maintain regular and proactive communication with assigned customers

• Manage and resolve customer issues within a timely fashion and communicate progress on completion

• Review surveys and associated reporting tools to understand trends and adjust accordingly

Key Result Area #2 - Scheduling

• Update construction schedule every day for assigned homes

• Hold Trades and suppliers accountable to the construction schedule and confirm on a daily basis

• Ensure home is next Trade ready

• Coordinate individual assigned house schedules with overall team schedule on a daily basis

• Maintain projected milestones and delivery dates and communicate to community team on a weekly basis

Key Result Area #3 – Quality Assurance

• Walk every room, every house, every day

• Complete milestone Quality Performance Reviews, document corrective actions, and follow up to ensure completion of corrective items

• Deliver a defect free home to the Customer

• Home to be complete at QPR 7

Key Result Area #4 – Options Management

• Update options book daily

• Maintain an options posting system at each home

• Verify options when confirming start with Trades

• Verify options selection with homeowner at Construction Welcome Meeting (CWM) and Pre-Drywall Orientation (PDO)

• Check home daily for options installation

Key Result Area #5 – Safety and Site Management

• Understand and champion the Shea Homes safety program

• Conduct site safety audits every week and correct all noncompliant activities and behaviors immediately

• Ensure all tailgate safety meetings occur and proper OSHA compliant documentation is in place

• Ensure Trades clean and sweep all homes at the end of each day

• Ensure each home site is left clean and free of debris

• Requires trades to maintain Safety Data Sheets (SDS) in accordance with OSHA requirements

• Participate in monthly safety training program

Key Result Area #6 – Trade Management

• Ensure complete knowledge of scopes of work before building operations begin

• Complete extra purchase order paperwork or purchase order requests on same day non-contract work is ordered if applicable

• Review and approve invoices daily

• Develop and maintain positive relationships with government agencies and inspectors

• Communicate daily with Trade foremen on job site

Key Result Area #7 - Cost Management

• Understand and demonstrate utilization of Enterprise 1 for work outside of the scope of work and/or contract including but not limited to the back charge process

• Have knowledge of the high potential litigation deficiencies and ensure construction practices are followed to avoid litigation

QUALITY ATTRIBUTES:

• Understand and practice the Shea Core Values: Honesty and Integrity, Respect for the Individual, Teamwork, and Competitive Spirit

• Participate with company mission and vision statements

• Assistant Field Manager qualities

• Earn the respect of team customers, Trades, and peers

• Offer constructive input at meetings

• Possess proven customer communication skills

• Be a self-starter, have a strong work ethic, and be a creative thinker

• Demonstrate ability to mentor Assistant Field Managers

• Anticipate and prepare for change

• Able to act without supervision

• Effectively handle difficult situations

• Encourage participation of others

• Effectively maintain a clean and professional jobsite and work area

• Be a proactive thinker and experience very few crisis situations

• Actively participate in process improvement

• Participate with company mission and vision statements

• Effectively manage Customer expectations (internal and external)

• Demonstrate the ability to share “best practices”

• Demonstrate good communication skills, problem solving, and process improvement