What are the responsibilities and job description for the Quality Assurance Manager - Residential Construction position at Shea Homes?

LOCATION : West Valley

QUALIFICATIONS / SKILLS AND KNOWLEDGE REQUIREMENTS

Bachelor’s degree or equivalent combination of education and experience preferred
Strong ability to maintain relationships with external and internal customers
Effective communication skills including verbal and written communication skills and listening skills
Commitment to customer service
Ability to work well within a team environment and be a positive contributor
Demonstrated ability to plan, organize and prioritize responsibilities in order to consistently meet deadlines, customer and team’s needs
Requires the flexibility to work within established frameworks while also being able to handle the unexpected, anticipate situations, make decisions and take quick action
Must be detail-oriented and conscientious with a strong work ethic
Must be energetic and enthusiastic with a positive attitude
Demonstrate Shea Vision, Purpose and Values
Ability to handle confidential information discreetly
Ability to work productively with little instruction on day-to-day work
Proficiency with MS Word, Excel and Outlook; ability to quickly learn any other database software programs required

POSITION SUMMARY

Uses the Quality Performance Review process as a vehicle to help deliver homes at a quality standard that is consistent and achievable. Develop and update trade specific Quality Standards, and Scopes of Work that are clear and understood by all stakeholders.

Key Result Area : Customer Consultant

Perform QPR 2, 4, 5, & 7 inspections as outlined in the QPR process

Support & calibrate with all team members

Manage, direct, and be accountable for all field activities associated with the QPR Process

Maintain Outlook calendar to ensure that all QPR inspections, training and meetings are scheduled in a timely manner

Perform monthly meetings with TradePartners® in the development, implementation, and maintaining of their QPR programs, and to establish quality expectations

Analyze database reports to identify areas of quality improvement

Key Result Area : Team Coach

Train team members on how to perform QPR inspections – focus on Shea Quality Standards

Work with each team member on how to get the most out of each inspection

Work with Shea team members & TradePartners® on identifying defects - synergizing to eliminate defects

Work with TradePartner® employees to help identify their roles in the QPR process

Promote continuous improvement concept

Key Result Area : Team Facilitator / Leader

Attend and actively participate in all core training, and any other specified training as determined by the Company and / or department manager.

Facilitate QPR training to all Shea team members.

Facilitate monthly hard skills training.

Facilitate QPR training to TradePartner® employees as requested.

Develop & maintain effective relationships and communications with all Shea team members and TradePartners®.

Coordination of all QPR activities.

Attend monthly Construction Dept. team meetings and participate in presentations as needed.

Attend monthly Construction Management team meetings.

Attend monthly Interdivisional Quality Assurance Leadership Team meetings, facilitate as needed.

Attend bi-weekly division Quality Call, facilitate as needed.

Working Conditions

The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Frequently required to work in both a field (outdoor) and office (indoor) environment

Required to communicate verbally and in writing

Frequently required to stand, sit, squat, kneel, and occasionally crawl

Required to climb stairs and ladders

Required to walk one plus miles per day on uneven ground

Will be exposed to weather such as heat, cold, rain, and possibly snow

Noise level can be unusually loud

May need to carry ladders

Will require driving to potentially multiple job sites on a daily basis

Shea Homes is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE / M / F / D / V

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Quality Assurance Manager - Residential Construction

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