Training Specialist

Job Scope

The Training Specialist will support the training department by partnering with all members of the training team, and other applicable senior stakeholders in the implementation and facilitation of learning and development initiatives that support company objectives, the culture and organizational growth.

The Training Specialist will deliver in-person and online training programs regularly based on the needs of the organization. The ideal candidate will have strong communication and presentation skills, enjoy the opportunity to regularly facilitate learning programs as well as being in a resource / mentor role.Expertise is needed in the areas of customer service, sales, leadership, technical skills, software systems and on-boarding. The Pay range for this position is $35.9195 - $40.7088 / hour and the Training Specialist is also eligible to participate in the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, vision, 401K, disability and life insurance.

The Training Specialist, as with all members of the Shea Properties Team, is expected to embrace SP’s core values and conduct himself / herself in a manner which demonstrates initiative, professionalism, personal awareness and integrity, while exercising confidentiality in the appropriate areas of his / her performance.

Job Duties

School of Shea (SOS) and operational support

SOS LMS – registration and roster management as well as testing and troubleshooting.

SOS Newsfeed – curate content from sources such as TED & Open Sesame, create posts monthly.

SOS Welcome Calls – track new hires, manage scheduling communications and Outlook invites as well as provide access information for TalentCards and SkillMill systems.

MS Teams VILT – Outlook invite management, producer and support with testing and troubleshooting.

Testing learning tech (Meta - SkillMill, TalentCards-groups, etc.).

Work collaboratively with SOS team to support portfolio training needs and special events.

Provide logistics support for training events across regions.

Learning and Development Programs

Facilitate training programs in the areas of sales, customer service, communication, and leadership including preparing all facilitator and participant guides, job aids, presentations, post class assignments, activities and other course materials, for both in person and virtual learning platforms, following proper procedures for version control.

Facilitate specialty programs and present at manager meetings and sales rallies as needed to address opportunities, create consistency and drive achievement of organizational goals.

Partner with Business Systems Support Manager and RSMs on technology rollouts including participate in new systems testing, assisting in developing and delivering systems training 1 : 1, virtually and in person as well as contributing to development and with updates to Yardi and other system workflows.

Associate Commitment

Assist new associates in acclimating to Shea and their individual roles through virtual and in person interactions.

Support associate use and completion of the applicable On-the-Job Training Curriculum (OJTC)

Support managers in driving the on-boarding process using the On-the-Job Training Schedule (OJTS).

Support associate in accessing key systems and resources (SOS, SharePoint, Yardi, SkillMill, TalentCards).

Reinforce associate understanding of pre / post work, on-demand offerings, another technology.

Provided specific systems support and training as needed in partnership with BSSM and RSMs.

Deliver other specialty "mini course" (i.e. region specific and post class reinforcement) as needed.

Customer Commitment

Support managers and associates ensuring effective implementation and use of tools and resources.

Expand communication opportunities with on site audience.

Identify and partner with the training team for process and resource improvement.

Operational Excellence

Support business process improvement initiatives for SA.

Other projects as identified by operational, or department need.

Technical / Professional Knowledge

Bachelor of Science / Arts degree preferred.

2 years training experience required.

Franklin Covey, ATD Training and other certifications desired.

Outstanding written and verbal communication skills; experience developing communications and utilizing multiple communication channels preferred.

Internal consulting skills and the ability to champion change desired.

Strong analytical abilities and process improvement skills desired.

Demonstrated ability to plan, organize and coordinate tasks, managing multiple projects and deadlines.

Strong service orientation with the ability to influence others.

Ability to interact with a variety of levels within an organization and collaborate cross functionally.

Facilitation and public speaking / presentation skills required.

Experience delivering virtual learning a plus.

Computer proficient in MS Office products (Word, Outlook, PowerPoint, Excel, Teams) desired.

Work Environment

The Training Specialist position will include both a corporate and home base.Frequent regional and local travel to property and regional locations required. Hours are usually Monday through Friday from 8 a.m. – 5 p.m.

Physical Requirements

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer.May be required to lift and / or move up to 25 pounds.Must be able to occasionally drive during the course of work.

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE / M / F / D / V

Salary : $36 - $41