INTERNATIONAL LOGISTICS COORDINATOR

Description

The International Logistics Coordinator is responsible for delivering exceptional customer service while contributing to SEKO's profitability. This role involves processing orders efficiently and on time, while managing daily order and shipping activities to maintain high levels of customer satisfaction. The International Logistics Coordinator will troubleshoot and resolve issues as they arise, ensuring clear and effective communication with customers, SEKO Sales personnel, and freight forwarders. This position requires building and maintaining strong relationships to support departmental objectives and drive operational excellence.

Essential Duties and Responsibilities:

• Strong knowledge of air and ocean freight processes and shipping documentation.
• Minimum of 1 year of experience in freight forwarding or international shipping operations.
• Executes/coordinates tasks on shipments to meet all customer SOP requirements to include processing, pre-alerts, delivery of freight, etc.
• Collaborates, develops and builds relationships with international transportation carriers and agent representatives regarding air, ocean, import and export products.
• Timely preparation of rates and quotes for customers and overseas agents.
• Coordinates the routing of import and export bookings with airline and ocean carriers.
• Prepares all necessary shipping documentation related to international bookings and processes all import and export documentation to clearing agents to include HAWBs, MAWBs, AESs, manifests, shipping instructions, bills of lading, certificates of origin, etc.
• Dispatches pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouse and all other parties involved in the shipment.
• Acts as a liaison with Customs Brokers and agents as well as ocean and air terminal operators.
• Completes invoicing and billing processes.
• Complies with all applicable regulations.
• Communicates clearly, timely and effectively with customers, agents, outside vendors and internal personnel.
• Understanding of the processes, documentation and terminology involved in international shipping.
• Applies industry knowledge and critical-thinking skills to adapt processes / create solutions in response to challenges, both internally and externally.
• Maintains operational excellence.
• Promotes a positive working relationship for all team members.
• Other special projects or duties as assigned by management.

Supervisory Responsibilities:

• None.

Qualifications

Qualifications:

• Ability to acquire TSA certification (required); ability to pass Export Compliance training (required).
• Outstanding customer service skills; thorough with follow-up and follow-through.
• Excellent problem-solving skills; ability to work with minimal direct supervision.
• Strong attention to detail; excellent organizational skills.
• Ability to communicate effectively, both orally and in writing; excellent interpersonal skills.
• Ability to manage time effectively to ensure timely responses and completion of tasks / projects; ability to tolerate periods of stress and adhere to deadlines.

Education and/or Experience:

• Bachelors Degree in a relevant field or an equivalent combination of education and experience.
• A minimum of one (1) year of experience in international freight forwarding operations 

Language Skills:

• Strong command of the English language, both orally and in writing.
• Ability to communicate clearly, concisely and effectively.

Computer Skills:

• Proficiency with Microsoft applications, including Word, Excel and Outlook.
• Proficiency with Cargowise preferred.
• Ability to quickly learn new programs/systems.

Physical Demands:

• Eight (8) or more hours sitting and working on a computer; up to two (2) hours per day standing and/or walking.
• Ability to squat, bend and reach for filing purposes.
• Ability to lift up to 25 pounds.
• Some light warehouse work as necessary to strap, label, examine and accept freight.

Work Environment:

• Primarily office environment with some warehouse.

Travel Requirements:

• Occasional travel as needed.

Salary : $20 - $25