What are the responsibilities and job description for the Service Dispatcher - Customer Service Rep position at Shearer Heating A/C & Refrigeration Inc.?
Are you a problem-solver with a passion for helping others? If so, Shearer Heating A/C & Refrigeration Inc. in Washington, PA is looking for YOU to become our next full-time Service Dispatcher - Customer Service Rep! With us, you'll earn competitive pay of $20 - $25 per hour and enjoy phenomenal benefits that include:
- 100% employer-paid health insurance for individuals (80% for families)
- 100% copay reimbursement (family doctor and specialist visits)
- Short-term disability coverage
- Vision, dental, and life insurance options
- 401(k) with 4% employer match (after 1 year)
- Paid time off (PTO)
- 6 paid holidays per year
- 3 personal days per year
- Company-paid continuing education
We also provide position-specific benefits like ongoing support and training to help you thrive in this entry-level Service Dispatcher - Customer Service Rep role!
DISCOVER WHO WE ARE
Since 1948, our company has become the most trusted residential and light commercial heating, air conditioning, and refrigeration company in the Washington, PA area. Founded by Dick and Eva Shearer, we are proudly known for our honest, reliable, and guaranteed services. We currently employ a growing team of talented individuals who are 100% dedicated to the satisfaction of our customers. As a leader in our industry, we specialize in finding cost-effective solutions for our customers that are both energy-efficient and environmentally safe.
Shearer Heating has focused our company on growth with the purchase of a local McMurray company, Valley Heating and Air Conditioning. With this growth, we have experienced a need for someone who is very technology-savvy and forward-thinking.
Our team of exceptional employees plays a huge part in the continued success and growth of our company. That is why we provide them with excellent pay and benefits as well as a positive and flexible work environment. We also have a friendly and approachable management team that truly cares about the well-being of their crew. Our search for more talented individuals is heating up. We hope to meet you soon!
DIVE INTO THIS ENTRY-LEVEL DISPATCHING ROLE
This is a full-time entry-level position with a schedule of Monday through Friday from 7:45 AM to 4:30 PM, with the potential for overtime.
As our Service Dispatcher - Customer Service Rep, you'll be at the heart of our dispatching operations, ensuring that each service call runs smoothly. Your day will be filled with answering customer calls, collecting important information, and dispatching the right technician to the right job. You'll use our advanced software to code time tickets accurately and keep our technicians debriefed and ready for their next task. No two days will be the same, and your work will be essential to keeping things running smoothly and ensuring our clients' needs are met promptly.
DO YOU HAVE WHAT IT TAKES?
- Proficiency with Microsoft Word
- Excellent communication skills, both verbal and written
- Reliable childcare and vehicle
The ability to deal with the public is highly preferred. No experience in dispatching? No problem! We provide excellent support and training to help you succeed. You'll learn the ropes quickly and grow into your role, backed by a team that values your success. Ready to become our entry-level Service Dispatcher - Customer Service Rep? If so, fill out our initial application today!
Must be able to pass a background check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background and drug testing.
Salary : $20 - $25
