What are the responsibilities and job description for the Field Service Representative position at SHEARER SUPPLY, LLC?
The Field Service Representative provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues. This role will be based out of the Jacksonville branch location and requires up to 10% travel within a 150-mile radius.
Responsibilities include, but not limited to:
- Provide troubleshooting and installation assistance of HVAC equipment.
- Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.
- Provide technical documentation to contractors, engineers and other personnel.
- Document call information into the call-tracking database in the event additional follow-up is required.
- Identify and help implement process improvements.
Basic Qualifications:
- High school diploma or equivalent experience required.
- 5 years of experience in the installation and service of Residential HVAC equipment.
- Knowledge and experience in the installation and service of HVAC equipment.
- Good verbal and written communication skills.
- Basic customer service skills.
Preferred Qualifications:
- At least 2 years related technical consulting experience.
- 10 years of experience in the installation and servicing of HVAC equipment including Residential and Commercial unitary as well as mini-split systems.
- Strong knowledge and experience in the installation and service of HVAC equipment.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Strong analytical and troubleshooting skills.
- Ability to handle and prioritize multiple technical requests.
- Proficient in Microsoft Office.
Physical Requirements:
- Ability to sit for extended periods while performing desk-related tasks.
- Proficiency in using office equipment such as computers, printers, and phones
- Ability to see and read computer screens and printed documents clearly
- Ability to communicate effectively in person and via phone
- Ability to lift and carry items up to 20 lbs
- Ability to maintain focus and productivity during long periods of work.
- Ability to work in a standard office environment
