What are the responsibilities and job description for the IT Support Analyst position at shearerssnacks?
Shearer's is a leading contract manufacturer and private label supplier in the snack industry in North America. Headquartered in Massillon, Ohio, Shearer's has 17 state-of-the-art, geographically diverse manufacturing facilities in Ohio, Texas, Arkansas, Arizona, Minnesota, Pennsylvania, Virginia, Iowa, Ontario and Alberta, Canada, including one of the industry's first Leadership in Energy and Environmental Design platinum LEED certified facilities in Massillon, Ohio. The Company is known for producing the highest quality snacks in assorted flavors and sizes, including kettle cooked potato chips, traditional potato chips, tortilla chips, cheese curls and other extruded snacks, and corn chips, as well as cookies, crackers, and wafers.
IT Support Analyst
Massillon, OH
The IT Support Analyst addresses the most complex technical problems, working within multiple channels to identify and resolve issues. Primary objectives include offering direct support for all IT assets, answering inquiries around procedural questions and policies, user account management, owning hardware/software procurement and software standardization across the enterprise. This position will support IT activities at our manufacturing facility at Millennium and at our Corporate office.
Your Seat at the Table:
- Broad technical foundation of IT concepts to ensure solid understanding of technical initiatives
- Communicate effectively with IT, Business customers, and management on a day-to-day basis
- Industrial Printer Repair and maintenance
- AD & Group Policy Management
- Office 365 Administration
- Windows OS support
- ITAM ITAD principles
- XenApp Workspace Support
- Wireless / Guess Wireless troubleshooting
What you Bring to the Table:
- Associates degree in Business (or Management), Computer Science, Engineering or related discipline, or equivalent work experience is required.
- Attention to detail and accuracy, commitment to excellence, continuously looks for improvements, finds root cause of problems, owns/acts on problems
- Understanding of TCP/IP protocol and related hardware
- Office 365 Administration a plus
- Strong communication and interpersonal skills
- Analytical/Problem solving skills
- Ability to prioritize and effectively meet deadlines
- Strong documentation skills
- Scripting in PowerShell and BAT files a plus
We Offer a Feast of Benefits
Medical, Dental, Vision, Life, Flexible Spending Account, Retirement Savings Plan with Match, Short Term Disability, Long Term Disability, Group Critical Accident Insurance, Group Critical Illness Insurance, Employee Assistance Plan and numerous opportunities to volunteer in the communities in which we operate.
You will be considered for employment in our inclusive workplace
Because at Shearer’s, we are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, protected veteran status, or any other characteristic protected by law.
This is your invitation to apply now!
Note: Shearer’s does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Shearer’s is not responsible for any fees related to unsolicited resumes.
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