What are the responsibilities and job description for the Business Development Coordinator Service scheduler position at Sheboygan Chevrolet Buick GMC Cadillac?
Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Service Scheduling team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.
In this role, you will be the link between the Customer and their vehicle maintenance needs. You will assist the customer with questions regarding their vehicle schedule for routine maintenance (oil changes, tire rotations), scheduling repairs and answering basic questions. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.
Benefits
- Medical and Dental
- Vision Insurance
- Life Insurance
- 401k
- Paid Training
- Employee discounts on products and services
Responsibilities
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
Skills / Requirements
- At least one previous role based in strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Willing to submit to a pre-employment background check & drug screen
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
