SAI - Tourism Manager (2025 Season)

Shee Atiká, Incorporated (SAI) is an urban corporation organized under the Alaska Native Claims Settlement Act (ANCSA). Shee Atiká, Incorporated is a leading organization dedicated to the stewardship of our cultural heritage, community development, and environmental sustainability in the region. We aim to offer unique tourism experiences that showcase our rich traditions, breathtaking landscapes, and local businesses. As we continue to expand our tourism efforts, we are seeking a passionate and skilled Tourism Manager for the 2025 visitor season to help us lead and grow our tourism initiatives.

The Tourism Operations Manager is responsible for overseeing the day-to-day operations of tourism services and ensuring the smooth, efficient, and enjoyable experience for all visitors. This position involves managing logistics, supervising staff, developing and implementing strategies to optimize guest satisfaction, and ensuring compliance with industry standards and regulations. The ideal candidate will have strong leadership skills, a passion for tourism, and a deep understanding of the hospitality and travel sectors.

Key Responsibilities will include, but not be limited to the following:

• Operations Management:
  • Oversee the daily operations of tourism services, including transportation, accommodations, excursions, and guest services.
  • Ensure the smooth and efficient coordination of travel itineraries and logistics.
  • Monitor and maintain the quality of all tourism-related services and products.
  • Address and resolve any operational issues or challenges that arise.
• Team Leadership and Staff Management:
  • Lead, train, and manage a team of customer service representatives, front line workers and other operations staff.
  • Foster a positive and collaborative work environment to ensure high employee morale and productivity.
  • Schedule shifts and allocate resources effectively to meet operational demands.
  • Provide ongoing performance feedback and conduct evaluations.
• Guest Experience and Satisfaction:
  • Ensure exceptional guest experiences by providing outstanding customer service.
  • Handle guest inquiries, feedback, and complaints promptly and professionally.
  • Monitor and improve customer satisfaction levels, implementing corrective actions as necessary
• Compliance and Safety:
  • Ensure all operations comply with local regulations, safety standards, and industry best practices.
  • Regularly review and update operational procedures to meet evolving legal and safety requirements.
  • Ensure that all staff are trained on safety protocols and customer care guidelines.
• Marketing and Promotion:
  • Collaborate with the marketing team to promote tourism services and increase bookings.
  • Provide input on special promotions, packages, and new product offerings.
  • Assist in maintaining the company’s online presence and customer engagement platforms
• Partnerships and Vendor Relations:
  • Manage relationships with local suppliers, employees, independent contractors, and other stakeholders.
  • Negotiate contracts and agreements with vendors to ensure competitive pricing and quality service.
  • Coordinate with partners to enhance product offerings and experiences for guests.

• Candidate must be authorized to work for any employer in the US without sponsorship.
• Candidate must have a bachelor’s degree in Tourism Management, Hospitality, Business Administration, or a related field or equivalent experience, or an additional 4 years relevant experience in lieu of degree.
• Candidate must possess a minimum of 3 years of experience in tourism operations or related industry, with at least 2 years in a leadership role.
• Strong understanding of the tourism industry, travel logistics, and customer service standards.
• Proven leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of budgeting, financial management, and cost control in an operational setting.
• Proficient in Microsoft Office Suite and tourism management software.
• Flexibility to work evenings, weekends, and holidays as needed.

Desired Knowledge, Skills, and Abilities

• Familiarity with Shee Atiká’s unique working culture and environment.
• Experience with event planning and community-based tourism.
• Familiarity with eco-tourism and indigenous tourism practices.
• Experience in managing large-scale tourism operations or events.

Work Environment:

• Full-time 2025 seasonal position with occasional evening, weekend, or holiday work depending on operational needs.
• Office-based with regular visits to tourism sites and operational areas.

About SAI:

Shee Atiká In. (SAI) maintains an outstanding work environment that includes competitive compensation, outstanding benefits, and challenging work assignments with opportunities for advancement/career growth. To be considered for employment opportunities you must complete an online application.

EEO Statement:

SAI is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. U.S. Citizenship is required for most positions. SAI is an advocate of preferential hiring and professional development of qualified Shee Atiká Inc shareholders, their spouses and descendants, and Alaska Natives in accordance with Public Law 93-638.

For further information on our equal opportunity protections as part of the employment process:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Accessibility:

SAI is committed to expanding access to employment for people with disabilities and disabled veterans. If you are a qualified individual with a disability or a disabled veteran, and your disability prevents you from applying, please advise what reasonable accommodation SAI can provide to assist you in applying for one of our open positions. You may contact us by sending an email to sgs-hr@sheeatikagov.com.

Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation for applying for a specific posted position will be responded to. Requests will be kept confidential and shared strictly on a need-to-know basis.

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.