What are the responsibilities and job description for the Sheetz Distribution Print Client Services Supervisor position at Sheetz?
Location: Sheetz Distribution Services - Claysburg, PA
PRIMARY PURPOSE OF THIS POSITION:
Oversee client relationships and ensure that production services offered align to organizational needs. Establish best practices and lead client service team in focusing on maximizing customer service levels while setting up production team for success with quality order inputs and customer expectations.
ESSENTIAL FUNCTIONS: (other duties may be assigned)
- Maximize the development of internal talent through regular performance coaching, perform, performance reviews and presenting developmental opportunities.
- Align area objectives with the strategic goals of the department.
- Monitor annual budgets for assigned area of responsibility to maximize profitability.
- Implement thorough plan of resource scheduling, benchmarking, work organization and efficiency.
- Monitor and assist account managers and prepress operators in daily operations.
- Formulate and manage various quality, performance and efficiency metrics.
- Develop and consistently enforce all pre-production processes and procedures.
- Design and implement continuous improvement efforts in work group organization.
- Develop and implement cost control procedures.
- Assist in new product development projects for successful launches.
REQUIREMENTS: (Equivalent combinations of education, licenses, certifications and/or experience may be considered)
Education
- Technical / Trade / Sheetz training required
- Associate’s degree in Business Administration, Project Management, Graphic Arts or other closely related field preferred.
- Minimum 3 years’ experience in account management and working knowledge of print production processes or other job shop manufacturing required.
- Prior supervisory experience preferred.
- None required
- General Office Equipment
ABOUT SHEETZ
Sheetz, Inc. is a fast-growing, family-owned, food/convenience company that has been in business since 1952. Sheetz has over 600 locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina.
Our mission at Sheetz has been to meet the needs of customers on the go. Of course, things have changed over those nearly 70 years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed is our commitment to our customers, our employees and the communities in which we operate. Sheetz donates millions of dollars every year to the charities it holds dear.