Inside Sales Account Manager

Inside Sales Account Manager – Sheffield Metals (This is a base and commission position)

Join Sheffield Metals as an Inside Sales Account Managerand play a key role in driving our vision to be the Brand of Choice for customers. In this dynamic role, you'll partner with outside sales, the technical team, and management to deliver top-tier customer experiences while growing our business.

What you'll do:

• Serve as a customer advocate, responding to inquiries and providing exceptional service that strengthens relationships and boosts retention.

• Collaborate with manufacturing teams to ensure Operational Excellence and seamless order fulfillment.

• Gather and analyze market data, helping to drive smart business decisions and optimize gross margin management.

• Work closely with processors to oversee workflow, streamline the sales process, and manage production logistics, including inbound and outbound orders, freight coordination, and quality control.

If you're passionate about sales, customer service, and making a real impact, we'd love to have you on our team!

• Respond to customer’s and outside sales requests in “real time” for price quotations, order entry and placement and communicate order status to customer and outside sales
• Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience to instill confidence and comfort in every transaction
• Prepare quotes, order entry, resolve queries and manage production on orders utilizing the ERP system
• Serve as a liaison with outside sales, purchasing and the toll processor to expedite orders and meet delivery dates
• Plan, organize and coordinate with management to pre-qualify bids over $3,000 for Project or Contract Management
• Utilize the Company’s customer relationship management (CRM) system to maintain complete call records and valid customer/account information which supports increased product sales goals
• Coordinate delivery times with production and Operations Lead in order to achieve customer satisfaction when normal lead times are not adequate
• Work with vendors to obtain information regarding pricing and specifications to complete and execute on project deliverables
• Demonstrate an expertise in collaborating with multiple functions, including sales partners, internal business partners, and acts with a sense of urgency on customer feedback
• Participate in various projects with the Technical Department related to account specific or special product and project opportunities
• Assist in management of both freight and warranty claims
• All other duties as assigned

• At least one year of prior professional-level account management and industrial sales with proven experience meeting and exceeding sales goals is preferred
• A proven track record of building and maintaining effective customer relationships within different organizations to meet or exceed established goals for product sales
• Demonstrated strong organizational abilities and prior experience utilizing a Customer Relationship Management system for business information tracking
• Demonstrated ability to work with internal and external customers providing exceptional customer service
• Requires solid written and verbal communication skills
• Demonstrated mechanical aptitude
• Strong analytical, conceptual and planning skills are required.
• Excellent math skills and overall PC literacy (Microsoft Office) are required.
• Must be detail oriented, self-motivated and disciplined with the ability to multi-task.
• Works with a continuous improvement mindset.
• Must successfully complete drug screen, physical and E-Verify

• Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
• Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.

• Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk
• Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
• Be Humble – lack excessive ego or concerns about status. Emphasize the Team over self
• Be Hungry – always looking for more, self-motivated, and diligent. Do more than to just get by, committed
• Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics