Senior Network Operations Engineer

Job Title: Senior Security Engineer I

Reports to: Monitoring and Response Team Manager

Job Location: San Diego, CA, USA

Job Status: Exempt

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world, and continues to expand operations globally. Join SHEIN and be the future!

Position Summary

SHEIN Global Security and Risk Management (GSRM) is a global security organization that oversees security infrastructure, risk management, data privacy, business fraud, governance, and regulatory compliance across SHEIN’s global footprint. It is composed of a team of security professionals, innovators and thought leaders that have had decades of global security experience, led large scale transformations, and served in Fortune 500 executive roles.

We're seeking a full-time Senior Network Operations Engineer (Official Title: Senior Security Engineer I) for our San Diego-based office hub, who will be responsible for overseeing the monitoring, troubleshooting, and maintenance of the company’s network and IT systems. This role requires advanced technical knowledge and experience in network and systems operations.

This position will be actively involved in the procedural development and maturity of SHEIN’s network monitoring capabilities. It is expected to respond to network incidents, identify issues, and coordinate resolutions in a timely manner while ensuring minimal disruption to services. They also mentor junior analyst and collaborate with other teams to maintain network uptime.

This Senior Security Engineer, Network Operations will serve as a primary contact for IT support and provide solutions for hardware, software, and network issues to ensure the technology infrastructure effectively supports its SHEIN’s mission. They will use various monitoring tools, network elements, and management systems to identify and troubleshoot issues in wired and wireless networks. They will assist with software upgrades for network elements and participate in adding or removing network elements as needed.

Job Responsibilities

• Troubleshoot issues with local-area network (LAN) and wide-area network (WAN) infrastructures
• Integrate core network monitoring services with other systems through use of services, such as application programming interface (API)
• Participate in technology integration efforts and projects with other cross-functional teams
• Design and implement projects for the Network team
• Lead projects by collaborating with other team members and project management teams
• Propose solutions and create network designs that meet the project's needs and actively participating in all project meetings
• Analyzing tactical situations, troubleshooting, root causing systems and tools, and problem solving via tasks or larger cross functional projects.
• Provide recommendations for improvements to establish efficiency and efficacy standards within the department
• Evaluate, plan, and execute changes consistent with current technology trends
• Act as an operations escalation point for service exceptions in an on-call rotation

Job Requirements

• Bachelor’s degree in Information Technology (IT), relevant technical field, or equivalent practical experience.
• Minimum of two years’ experience or equivalent working in network operations
• Minimum of four years’ experience or equivalent working in IT, or a related field
• Advanced knowledge of OSI model network protocols.
• Advanced knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP), dynamic routing protocols, switches, firewalls, routers, wireless access points, network access control systems, and servers
• Experience configuring, managing, and setting up effective monitoring alerts on enterprise grade network monitoring tools
• Effective oral and written communication skills
• Technical aptitude and detail oriented
• Strong project management and multitasking skills
• Work outside of normal working hours during maintenance windows and planned moves
• Open to on-going trainings and certifications, as needed
• Experience utilizing technologies such as: Zabbix, Imperva, Fortinet, Aruba, Cisco, Pingdom, F5 is highly desired
• Experience with endpoint device types, required connectivity, wired and wireless networks and more
• Experience in troubleshooting ISP connectivity, circuit monitoring and failover
• Proactive efficacy validation of all ISP, Firewall, Network Device inclusive of capacity management

Pay

$107,600.00 min. - $180,200.00 max annually. Bonus & RSU offered.

Benefits and Perks

• Healthcare (medical, dental, vision, prescription drugs)
• Health Savings Account with Employer Funding
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) Savings Plan with discretionary company match and access to a financial advisor
• Vacation, paid holidays, floating holiday and sick days
• Employee discounts
• Free weekly catered lunch
• Dog-friendly office (available at select locations)
• Free gym access (available at select locations)
• Free swag giveaways
• Annual Holiday Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages

SHEIN Technology LLC is an equal opportunity employer committed to a diverse workplace environment.