What are the responsibilities and job description for the Sr. Training Manager position at SHEIN?
Job Title: Sr. Training Manager
Location: Whitestown, IN (USA)
About SHEIN: SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.
Job Description: The Training Manager for Warehouse Operations is responsible for developing, implementing, and overseeing comprehensive training programs to enhance the skills, knowledge, and performance of warehouse personnel. This role will play a critical part in ensuring that our team members are well-trained, efficient, and capable of meeting the demands of our warehouse operations.
Key Responsibilities:
- Develop, write, maintain, and coordinate training modules for a variety of hourly associates in all functions and processes in the customer order fulfillment center, such as inbound, putaway, pick, sort, pack and ship.
- Develop Standard work instructions (SWIs), which are written instructions that describe the most efficient way to perform a specific task or job.
- Be responsible for tracking and improving the learning curves for new hires, full-time & part-time trainers, and coordinate with Safety, HR for relevant training activities.
- Develop and conduct onboarding sessions for new hires, ensuring they are familiar with company policies, safety procedures, and job responsibilities.
- Identify skill gaps among existing warehouse personnel and develop training initiatives to enhance their skills in areas such as material handling, picking and packing, and quality control.
- Collaborate with the Safety Department to create and deliver safety training programs, emphasizing the importance of compliance with safety regulations and the proper use of personal protective equipment.
- Conduct training sessions through various mediums, including classroom instruction, hands-on demonstrations, and e-learning platforms.
- Implement methods for assessing the effectiveness of training programs and individual trainee performance.
- Provide constructive feedback and additional coaching as needed to address performance improvement opportunities.
- Maintain accurate records of training activities, including attendance, performance evaluations, and training materials.
- Generate regular reports on training effectiveness and make recommendations for adjustments or improvements.
- Stay informed about industry best practices, emerging trends, and changes in warehouse operations to continuously enhance training programs.
- Collaborate with department managers to incorporate operational updates into training materials.
Skills & Qualifications:
- 4 years of related work experience.
- Proven experience as a Training Manager in a warehouse or distribution center environment.
- Familiarity with warehouse operations, including inventory management, order fulfillment, and safety protocols.
- Strong organizational and communication skills.
- Certification in Training and Development is a plus.
Benefits and Culture
- Healthcare (medical, dental, vision, prescription drugs)
- Health Savings Account with Employer Funding.
- Flexible Spending Accounts (Healthcare and Dependent care)
- Company-Paid Basic Life/AD&D insurance
- Company-Paid Short-Term and Long-Term Disability
- Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
- Employee Assistance Program
- Business Travel Accident Insurance
- 401(k) Savings Plan with discretionary company match and access to a financial advisor
- Vacation, paid holidays, floating holidays, and sick days
- Employee discounts
- Free swag giveaways
SHEIN is an equal opportunity employer committed to a diverse workplace environment.
