Store Manager

Store Manager

Position Type: Year-round, Full-time

Department: Store and Visitor Services

Reports to: Visitor Experience Manager

Salary: $50,000-$60,000 DOE

The Store Manager is a public-facing member of the Shelburne Museum team and is responsible for creating an excellent experience for the Museum Store customers and visitors entering the museum. As the Store Manager, you will ensure the highest level of visitor satisfaction at the Museum. This position creates a welcoming environment for admissions, visitor inquiries, and retail shopping. A keen interest in sales, inventory control, merchandising, product development, and customer relations is preferred. Store Manager reports to the Visitor Experience Manager and works closely with senior colleagues, staff and seasonal hires.

· Utilize all Museum Store programs including point of sale, membership database, and online inventory interfaces.

· Manages the schedule for all Visitor Services and Museum Store staff.

· Partner with Visitor Experience Manager to recruit, train, schedule and mentor museum retail staff.

· Supervises front of house staff and coordinates training to ensure quality of experience and guest safety.

· Ensures “camera readiness” of retail space – daily monitoring of cleanliness, neatness, and working with staff to clean and organize, as needed.

· Research, purchase and/or consign, and price merchandise annually. These purchases need to respond to the Museum’s programming as well as customer interests and purchasing preferences.

· Collaborate with curators on product development for special and permanent exhibitions.

· Compile and complete accurate financial reports for the store, ensuring timely submission to the finance department.

· Manage all inventory transactions (invoicing, receiving, transfers, etc.) and oversee return to vendor products such as consignments, damage, mis-shipments, etc.

· Oversees annual inventory and financial reconciliation with finance department.

· Partner with Education and other departments that organize special events and programs to assure timely and appropriate reception of groups and individuals with reservations.

· Provide support and coverage for Winter Lights, running mid-November through early January of each year. Event runs nightly and on weekends.

· Partners with Visitor Experience Manager to build out yearly budget.

Seasonal Key Holders (2 ) and Seasonal Store Sales Associates (10-15).

· 4 or more years of demonstrated retail experience, with progressive supervisory responsibility; experience with cultural organizations preferred.

· Bachelor’s degree preferred, not required.

· Customer service and retail store training experience required.

· Significant experience with point-of-sale software; familiarity with The Assistant Manager (“TAM”) Retail suite preferred.

· Product development experience preferred.

· A positive, visitor-centric, retail leader that is committed to outstanding customer service. Sense of humor is a must.

· A flexible, skilled, and responsive problem solver. Committed to continuous improvement.

· A proven collaborator and strong team player, with an ability to work comfortably with senior colleagues, staff, and volunteers.

· Highly organized and detail oriented, with the ability to comfortably multi-task.

· Exceptional verbal and written communication skills

· Proficient with Microsoft Office suite.

· Must be at least 18 years of age.

· Authorized to work in the United States.

· Ability to lift and carry items up to 30 pounds.

· Ability to stand for long periods of time, up to 8 hours a day.

· Available to work weekends, holidays, and evenings as required by the Museum schedule.

Shelburne Museum offers a generous benefits package including:

· Medical, Dental, Vision, Life Insurance & AD&D and Short/Long-Term Disability.

· Combined time off up to 160 hours per year, 8 hours for your birthday, and 8 hours for community service leave.

· Employees may contribute to the Museum’s Retirement plan, effective 1st of the month following their start date. After one year of service employees are eligible for a 2% Match and 3% Safe Harbor contribution, paid for by the Museum.

· Other benefits include free Museum access for immediate family members and an employee discount at the Museum store and café.

To apply, please email our Human Resources department, HR@shelburnemusuem.org, and provide a Cover Letter and an updated Resume (pdf format preferred). For further information, please visit our careers page, https://shelburnemuseum.org/about/employment/. Please note that any offer of employment is contingent upon a clear background check.

Shelburne Museum is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, or because of marital, parental, or veteran status or any other characteristic protected by law. If you’d like more information about your EEO rights as an applicant under the law, please download the EEO brochure to view your rights.

Job Type: Full-time

Pay: $52,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $50,000 - $60,000