What are the responsibilities and job description for the General Manager- Barcelona Wine Bar position at Shelby American, Inc.?
Description
The General Manager is responsible for managing the daily operations of the restaurant, including the selection, development, and performance management of employees. In addition, he / she oversees the inventory and ordering of food and supplies, optimization of profits, and ensures that guests are satisfied with their dining experience. The General Manager controls all areas of the restaurant and makes final decisions on matters of importance. The General Manager reports to the Regional Director.
Responsibilities :
- Commit to passionately, intensely, uncompromisingly humble hospitality and high-quality guest experience.
- Oversee and manage all areas of the restaurant and make final decisions on matters of importance to the guest experience.
- Manage shifts which include daily decision making, scheduling, and planning while upholding standards, product quality, and cleanliness.
- Maintain an accurate and up-to-date plan of restaurant staffing needs.
- Prepare schedules and ensure that the restaurant is staffed for all shifts.
- Able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to problems.
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
- Maintain the restaurant image, including restaurant cleanliness, proper uniforms, appearance, and atmospheric standards.
- Keeps Regional Director promptly and fully informed of all issues (i.e., problems, unusual matters of significance, and positive events) and takes prompt corrective action where necessary.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents.
- Maintain a favorable working relationship with all employees to foster and promote a cooperative and harmonious working climate.
- Complete accident reports promptly in the event that a guest or employee is injured.
- Run successfully high-volume stores.
- Estimate food and beverage costs by working with the corporate office staff for efficient provisioning and purchasing of supplies.
- Help to create the systems, structure, and tools to support growth.
- Has an entrepreneurial spirit-bring ideas and a point of view to the table, not just an ability to execute what is told to do.
- Possess leadership skills- an ability to teach, coach, and develop a large team, understanding that their success is your success.
- Interview hourly employees : direct hiring, supervision, development, and termination of employees.
- Ensure positive guest service in all areas.
- Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests.
- Share our love of great food and drinks.
Skills :
Working Conditions :
Education / Experience :
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