What are the responsibilities and job description for the Site Supervisor position at Shelby American, Inc.?
Job Summary
We are seeking an energetic and ambitious Store Manager to grow our membership base at Driven CarWash, an emerging express car wash operator with a local presence in the Chicagoland area.
The successful candidate will be provided with training and ample growth opportunities, including a competitive compensation plan featuring base pay, commissions on individual sales, and monthly incentive pay.
The Driven Way
- Treat our customers as if they were the only customer
- Exceed our customer's expectations
- Follow process, be consistent, efficient, and demonstrate a sense of urgency
- Deliver the highest quality results achievable
- Be professional, respectful, and friendly with our customers and team members
- Treat our business like you own it
- Employ the best, train, and retain them
- Reward performance through appreciation, rewards, and pay
Essential Duties and Responsibilities
- Manage staff and delegate responsibility as needed
- Maintain excellent customer service standards
- Minimize company losses and damage claims while controlling costs
- Identify and resolve customer complaints
- Hire and ensure all employees and managers are trained according to policies
- Maintain constant training of personnel on systems and procedures
- Ensure that a high level of cleanliness is always maintained in the tunnel, customer areas, vacuum lot, and backroom
- Achieve profit goals for the location
- Maintain efficient personnel scheduling
- Maintain vendor relations and build new client relations
- Oversee daily business operations
- Complete all administrative tasks in an organized, timely manner
- Hold meetings to conform with company standards
- Maintain a safe environment and work experience
- Assess performance and skills of all employees and conduct performance reviews
Requirements
- Excellent verbal communication skills
- Exhibit strong leadership qualities and a desire to succeed
- Skills in sales and customer service
- Ability to anticipate customer needs
- Proficient computer skills with the ability to learn a point of sales system
- Strong work ethic and professional attitude
- Positive attitude and ethics which support our values and culture
- Car wash management experience
- Professional look and demeanor
- Excellent communication skills to connect effectively with customers and co-workers
- Good customer service skills
- Has at least 2 years in Car Wash business
- Management experience
- Mechanically inclined
- BASIC understanding of computer software
- High school diploma or equivalent
- Good organization skills
- Meets basic management competencies
- Strong time-management skills; ability to multi-task, prioritize, and organize
- Self-motivated and positive attitude
Physical Demands
In performing the duties of this position, the employee is frequently required to stand and walk throughout the workday; use of hands; reach with hands and arms; climb or balance; stop, crouch, and kneel. The employee may have to lift and/or move objects up to 25lbs regularly and occasionally up to 50lbs.
Working Environment
The candidate must perform this job safely by following standard operating procedures without endangering the health or safety of self or others. This position works in a typical outdoor car wash environment. This person must adhere to company safety guidelines and protocols.
