Customer Service Specialist - Accounting

Salary : $41,121.60 - $61,672.00 Annually

Location : Columbiana, AL

Job Type : Full Time Classified

Job Number : 2024-00509

Department : Financial Services

Opening Date : 03 / 06 / 2025

Closing Date : 3 / 14 / 2025 4 : 30 PM Central

Job Summary

The Customer Service Representative - Accounting plays a crucial role in maintaining accurate financial records and providing essential support to the Financial Services Department. Responsibilities include overseeing accounting tasks, ensuring compliance with state and county policies, and managing various financial transactions.

• Managing accounts payable and accounts receivable, posting transactions, and reconciling accounts.
• Performing accounting tasks in accordance with established policies and procedures.
• Processing accounts payable invoices, verifying pricing, and reviewing coding for accuracy.
• Reviewing and reconciling invoices from contractors and suppliers, and setting up payment systems.
• Printing checks and producing electronic funds transfer (EFT) files.
• Preparing and mailing monthly billings, and compiling accounts receivable reports for review.
• Posting journal entries and facilitating fund transfers between accounts.
• Handling daily deposits, performing bank reconciliations, and reconciling balances.
• Accurately recording transactions and balancing payments to daily reports.
• Converting purchase order requisitions, ensuring compliance with county / state bids and purchasing cooperatives, verifying pricing, and reviewing coding for accuracy.
• Performing clerical duties such as filing, monitoring inventory, and assisting co-workers.
• Processing mail transactions.
• Assisting customers in person, by telephone, and email, addressing and resolving concerns related to County services.
• Assisting with month-end and year-end close of books and records.
• Performing all duties safely and efficiently.
• Adapting to changing conditions including workload surges and varying workflows.
• Collaborating with CFO, Controller, Accounting Manager, and Supervisor of Taxation & Revenue to ensure compliance with audit mandates.
• Maintaining professional behavior and delivering excellent customer service.
• Performs all duties in a safe and efficient manner.
• Performs other duties as assigned by supervision.

Qualifications and Requirements

MINIMUM REQUIREMENTS :

PREFERRED REQUIREMENTS :

Physical Demands & Work Environment

WORKING CONDITIONS : Work is sedentary in nature involving a significant amount of sitting, occasional standing, walking and lifting less than 25 pounds.

PHYSICAL REQUIREMENTS : Work is performed in an office environment and normal travel within county may be required.

Conditions of Job Offer and Employment

EXAMINATIONS : No written or performance examination will be required for this position. Applicants are screened and certified based on an evaluation of their education, training, experience and other requirements as outlined in the Position Announcement and denoted on their job application and responses to the attached supplemental questionnaire.

PRE-EMPLOYMENT / POST OFFER DRUG SCREENING : Shelby County is committed to providing and maintaining a drug-free work environment. After receiving a conditional offer of employment, applicants will be required to pass a drug test conducted at a test site designated by the Shelby County personnel Department. Shelby County, Alabama is an Equal Opportunity Employer.

Qualified applicants and considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, disability or any other legally protected status.

Shelby County offers a competitive benefit package that includes :

In addition a wide variety of voluntary benefits are available for benefits eligible employees to purchase :

Critical Illness Insurance

Medical Spending Account

It is important that all applicants read the following very carefully before completing the Online Application and responding to the Supplemental Questions to avoid possible adverse action. Applicants misrepresenting information or falsifying information on this Application in any way will result in disqualification, being barred from applying for jobs in the future and if hired or a current employee you may be subject to disciplinary action, up to and including dismissal from employment. In the questions that follow, applicants are asked to provide information about work history, this information may include things such as dates of employment, names of employers and specific details of the work you performed. The information and answers provided must be true and must be substantiated and verifiable in the Employment History section of this Application. A reference and background investigation will be performed and any information that is false or that you misrepresent will result in the disqualification of this Application and the revocation of any pending job offer. Also, submitting a resume in lieu of completing the employment history and education sections of the Application or failure to provide all of the information requested in the Education, Employment History or Supplemental Questions will result in disqualification of this Application. Be thorough and honest when completing the Application and in answering the Supplemental Questions. A thorough background investigation is conducted on all new hires with an offer pending and before a final hiring decision is made. If any information is found to be misrepresenting, fraudulent or omitted for the purpose of concealing unfavorable information, any pending offer of employment will be withdrawn and the applicant will be disqualified and barred from applying with Shelby County in the future. CURRENT EMPLOYEES PROMOTING OR TRANSFERRING FROM A NON-DOT POSITION TO A DOT POSITION : If you are a current Shelby County employee serving in a classified service position which is a non-DOT position and you are selected for promotion to a position that requires a CDL you will be subject to the rules and regulations governing DOT physicals and drug screens. You will be required to submit to a DOT physical and drug screen prior to being granted the promotion. Should you fail the physical, you will remain in your current non-DOT position, unless the physical indicates that you are not fit for your current position. A determination will be made concerning your eligibility to continue employment with Shelby County based on the results of the physical exam. Also, you will be required to submit to a DOT drug screen. If you should fail the drug screen you will be in violation of the Shelby County Drug and Alcohol policy and you will be subject to immediate dismissal.If you are completing this application for someone other than yourself, make sure the applicant is available to review and electronically sign the document before submission. Failure to do so will not change the disqualification rules as stated above.Please check below to indicate that you have read and understand the requirements of completing the Application.

Do you currently occupy a classified service position with Shelby County, Alabama?

If you answered yes to the previous question, please list the job title of the classified service position that you currently occupy.

Only respond to this question if you currently work for Shelby County Commission in a classified service position and answered yes to Question 2. As a current Shelby County Classified Service employee, if an offer of this position would result in a promotion, you understand that you must serve a 30-day promotional probationary period. During this 30-day period you may be demoted for unsatisfactory service and returned to the position held prior to the promotion. If promoted while serving a new hire probationary period you shall serve out the remainder of your six month probationary period, but in no event shall you serve less than a 30-day probationary period for the promotion. The probationary period lasting the longest will supersede. Employees within their 12 month New Hire Probationary Period are subject to dismissal without any rights of appeal to the board and shall be recognized as employed-at-will during said 12 month probationary period. Please indicate whether or not you accept these terms by checking the appropriate box below. )

Please check the box that represents the highest level of education achieved to date.

From what school, institution or college did you receive your highest level of education?

If you selected an education level higher than high school, please specify your degree or field of study.

Please check the box that best describes your accounting / bookkeeping experience. (Your response must be supported by the information contained in the Work History section of your online application.)

Please describe your work experience with accounts payable, accounts receivable, and invoices, including what software you used to perform these duties.

Do you possess a valid Drivers' License? Valid means your driver's license is not currently suspended or revoked.

Are you willing to work nonstandard hours and more than 40 hours per week if necessary?

Are you currently bonded or are you able to become bonded?

Please list any special skills, qualifications, training or certifications you have which would help you contribute to the success of the department.

Required Question

Salary : $41,122 - $61,672