Customer Service Specialist - Business Revenue

This front line position creates a first impression of the County. As such, strong customer service skills are key elements of this role. Work involves various accounting and bookkeeping responsibilities, maintaining records and files according to the Alabama Department of Revenue and County tax policies and procedures, receiving, receipting, recording and balancing sales, use, rental, lodging and tobacco collections. Position is expected to provide subject matter expertise to assist taxpayer’s in navigating State laws and requirements. Other duties may be assigned as needed.

• Maintains professional behavior and excellent customer service.
• Processes, reviews and corrects online return files on a daily basis and ensure compliance.
• Posts and reconciles accounts receivable functions.
• Assists taxpayers by phone, email and in person with inquiries regarding tax compliance. Exercises sound judgement when communicating with the public in regards to tax issues. 
• Maintains proper documentation such as applications, tax returns, filing history, and correspondence with taxpayers and accountants. 
• Prepares monthly invoices for mailing and prepares end of month revenue reports for review.
• Prepares daily deposit and tax return batches.
• Performs bank reconciliation for the department.
• Works closely with County accounting staff to ensure quality of work meets or exceeds State Audit mandates.
• Is flexible and adaptable to changing conditions including surges in transaction volumes and varying workflows.
• Sets up tobacco vendors and supporting documentation according to state laws.
• Assists with month-end and year-end close of books and records.
• Performs administrative duties including, but not limited to, typing letters, answering the telephone, filing and ordering supplies for Business Revenue.
• Collects, opens and separates mail.
• Verifies, enters and collects tax amounts.
• Reconciles and verifies tax payments for accuracy and prepares daily balance reports.
• Balances and prepare month end reports.
• Mails tax returns, delinquency notices and tobacco stamps.
• Enters tax audits and tax payment plans.
• Opens new tax accounts.
• Maintains bankruptcy records from courts.
• Prepares monthly tax status reports.
• Orders and maintains tobacco stamp records.
• Maintains retention storage inventory.
• Updates department tax forms for the website and taxpayers.
• Recommends policies and procedures that guide and support the provision of quality services by the department.
• Works with tax compliance officer to process invoices and proper documentation for delinquent taxpayers.
• Continues education to receive County Revenue Officers Association of Alabama (ROAA) certification for the County revenue officers.
• Performs duties in a safe and efficient manner.
• Performs all other duties as assigned by supervision.

MINIMUM REQUIREMENTS

• High School Diploma or equivalent supplemented by classes in accounting/bookkeeping.
• Two years of fund accounting/bookkeeping experience.
• Experience using Word and Excel or equivalent spreadsheet software in an office environment.
• Willing to work nonstandard hours and more than 40 hours per week.
• Bonding may be required.

 PREFERRED REQUIREMENTS

• Post- secondary education that includes courses in Business, Accounting, or Finance.
• Certified County Revenue Officer (CCRO)

WORKING CONDITIONS
Work is sedentary in nature and involves significant amount of sitting, walking and occasional standing and lifting less than 25 pounds.

PHYSICAL REQUIREMENTS
Work is performed in an office environment.EXAMINATIONS: No written or performance examination will be required for this position. Applicants are screened and certified based on an evaluation of their education, training, experience and other requirements as outlined in this Position Announcement and denoted on their Job Application and responses to the Supplemental Questionnaire.
 
 BACKGROUND CHECK: As part of the pre-employment procedure, former supervisors, employers, police and FBI files, plus references provided by the candidates shall be checked as a precaution against obtaining undesirable employees. Reference and background checks may or may not be completed prior to an offer of employment, and the information shall be handled as privileged information available to appointing authorities in considering applicants.
 
 PRE-EMPLOYMENT/POST OFFER DRUG SCREENING: Shelby County is committed to providing and maintaining a drug-free work environment. After receiving a conditional offer of employment, applicants are required to pass a drug test conducted at a test site designated by Shelby County.
 
Shelby County, Alabama is an Equal Opportunity Employer. Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, disability or any other legally protected status.

Salary : $41,122 - $61,672