Crew Lead

Description

Join the Park Crew!

Crew Leads at Shelby Farms Park are vital to fulfilling the Park’s vision of continuing to build a great urban park in the heart of Memphis. Working independently and in teams to oversee Crew at our recreational locations, the Crew Lead ensures “above beyond” customer service to thousands of visitors each year.

Park Crew culture focuses on teamwork and trust. We take our commitments seriously. We hold one another and ourselves accountable. We focus on solutions, not problems. We bring excellent outdoor recreation to our community. If that sounds like you, join the Crew and we’ll teach you the rest!

Recreational Locations:

• Hyde Lake Boat House (kayak, canoe, & SUP rentals)
• Water Play Sprayground
• Pine Lake Outfitter (paddle boat rentals & shop)
• Wheelhouse (bicycle rentals)

Qualifications

Expectations Responsibilities 

• Crew Leads oversee and support the Crew Members who are the frontline to greeting & serving guests in the Park. Excellent observation and communication skills are a must. The Crew is also able to answer questions about general Park information & amenities.
• Crew Leads are the experts of the Park’s recreational activities & maintain knowledge of available rental items and operational times.
• Being part of the Crew often means working in a fast-paced environment. We thrive on working smoothly under pressure.
• Crew Leads ensure Crew Members follow instructions and complete tasks on time.
• Safety first! The Crew is responsible for maintaining a safe and clean environment for staff and customers, including communicating all safety practices when using rental equipment.
• Crew Leads ensure their shifts and shift responsibilities are covered to make sure the Crew can keep running efficiently and deliver a high guest experience.
• The Crew operates registration & Point of Sale systems effectively: managing reservations, creating and completing sales, accepting payment for services, etc.
• Keep it Clean! Crew Members take stewarding the Park’s spaces seriously: keeping areas tidy and maintaining functional and clean equipment.
• Crew Leads work with the Recreation Supervisor to ensure revenue and customer experience goals for the various outposts locations are met.
• We serve a big park and a big community. The Crew happily performs other duties as needed to keep the Park running.

Position Requirements

• Consistent availability for shifts on weekends and holidays (including school breaks)
• Physical ability to perform required tasks outdoors in various conditions (extreme heat, cold, and/or inclement weather)
• Must be able to lift 50 lbs

Compensation and Schedule

• Season: weekends in April & May; daily Memorial Day - Labor Day; weekends in September; optional weekends throughout the year
• Opening shifts may begin at 7:00 am. Closing shifts may end at 7:00 pm or later if special events are happening in the Park.
• $14 - $16/hr depending on experience & responsibilities
• Free use of Rec outposts for personal recreation and discounts in the Lake’s Edge Gift Shop
• Minimum of 15 hrs per week; up to 40 hrs

Salary : $14 - $16