Recreation Supervisor

Position Summary

The Recreation Supervisor is responsible for operating multiple business operations to meet fundraising goals and is a key stakeholder of the larger Sales Events Team of Shelby Farms Park Conservancy. The S E Team drives critical revenue to support the Park while ensuring above beyond hospitality. With the help of visitors, donors, clients, and supporters, the Conservancy works to raise and earn funds each year to ensure an excellent visitor experience in a clean, green, and safe park every day.

The Recreation Supervisor is an excellent collaborator who works with teammates, stakeholders, and other departments to achieve goals and deliver high-quality events and donor loyalty. This position will drive results in two areas: (1) maximizing net revenue and (2) enhancing visitor experience through Visitor recreation areas, recreational programs and park offerings, and recreation businesses: boat rentals, bike rentals, and water play. While this is mainly an internal-facing role, some key responsibilities listed below are also external-facing.

Key Responsibilities

• Seek to exceed SFPC event revenue goals while operating within budget constraints.
• Create and execute business plans for seasonal operations
• Hyde Lake Boat House kayak/canoe / SUP rentals (March - October)
• Pine Lake boat rentals & shop (March - October)
• Wheel House bike rentals (March - October)
• Waterplay Sprayground (June - September)

• Along with S E Director, analyze business processes and identify opportunities to generate additional revenue through actionable objectives.
• Maintain budget and forecasting projections.
• Recruit, hire, schedule, and train seasonal employees (up to 50 per season), framing their work within the broader Conservancy culture that reflects values like collaboration and accountability.
• Collaborate with Park Operations to ensure timely site openings, seasonal preparations, ongoing maintenance, and swift responses to repair needs to maintain safe and functional recreation sites.
• Partner with Marketing/Communications to develop and execute promotions, seasonal campaigns, and marketing strategies that align with business goals and enhance client satisfaction.
• Anticipate problems and develop appropriate solutions; investigate, analyze, and resolve operational problems and complaints.
• Assist with Recreational offerings and events at the Park and collaborate with other Park operating partners, as needed.
• Assist with additional S E special projects and responsibilities, as needed.

Essential Functions

• Create detailed plans for successful implementation and maximum revenue opportunities for each operation.
• Create & maintain reporting systems for daily visibility into the effectiveness of operations.
• Oversee ticketing/reservation systems and processes
• Ensure swift response to customer inquiries
• Control expenses to operate within the approved budget
• Responsible for establishing inventory standards of parts and supplies, including ordering, receiving, and storage
• Maintain Point of Sale system to ensure smooth daily operations, accurate capture of data, and excellent customer experience
• Utilize technology and the latest trends in recruiting seasonal candidates who fit within the Park Crew culture
• Create and implement onboarding procedures, including initial orientation, customer service training, and Park values
• Maintain ongoing feedback and training for a strong team culture of above and beyond hospitality
• Ensure all business areas are consistently clean and inviting for customers
• Partner with S E Team leaders and other SFPC teams to coordinate logistics, staffing plans, and general operations
• Implement department rules, regulations, policies, and procedures
• Observe and report maintenance, repair, and facility needs, along with safety issues
• Ensure the proper use and storage of all equipment and report necessary repairs
• Respond appropriately to emergencies or urgent issues

Education and Experience

• 2 years of relevant work experience in retail, hospitality, or recreation.
• Bachelors degree in business, hospitality, or a relevant field of study is preferred but not required.
• 2 years of Public-facing Customer Service experience
• Proficiency in Word, PowerPoint, and Excel
• Proven success with recruiting and training seasonal/temporary staff
• Prior experience with point-of-sales operating systems
• Proven leadership in recreational operations, including retail, rental, and seasonal activity activation.
• Demonstrated success in leading a team to achieve goals and objectives
• Excellent collaboration skills
• Superior oral and written communication skills with attention to detail
• Ability to work well in stressful, high-pressure situations, including resolving guest complaints
• Maintains composure and objectivity under pressure
• Effective listener, able to understand and clarify concerns raised by team members and guests
• Strong organizational and decision-making skills

Personal Qualities

• Demonstrates values of collaboration, accountability, authenticity, trus,t and learning
• Commitment to the consistent production of high-quality, detailed work
• Organizes, plans, and schedules in an efficient, productive manner
• Spirit of inquisitiveness/curiosity
• Manages stress in a fast-paced, changing organization
• Collaborates with people of different races, backgrounds and experiences
• Elicits confidence and builds rapport
• Enthusiastic, dependable, self-motivated, and self-aware
• Must be available to work evenings, weekends, and holidays as needed, with regular weekend shifts required during peak season.

Additional

This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

SFPC is an Equal Opportunity/ Affirmative Action Employer, we will consider applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, age (40 ), disability, veteran status, or any other legally protected status under local, state, or federal law.

Company Summary

About Shelby Farms Park
At 4,500 acres, Shelby Farms Park in Memphis, Tennessee is one of the largest urban parks in the country. The Park features miles of paved and unpaved trails, dozens of lakes and ponds, the internationally recognized and sustainably designed Woodland Discovery Playground, a buffalo herd, the FedEx Event Center, a water play sprayground, an outdoor event stage overlooking an 80-acre lake, a treetop adventure course and more.

About Shelby Farms Park Conservancy

Shelby Farms Park Conservancy (SFPC) is the nonprofit that manages and cares for Shelby Farms Park and Shelby Farms Greenline in Memphis, TN. SFPC is responsible for daily management, fundraising to meet operational budget needs, setting the vision for the Parks future, and stewarding its natural resources. SFPC team members are committed to our vision of creating a celebrated 21st-century park that defines and shapes a great city and that provides inclusive, equitable, and free access for each and every resident of the Memphis area.