What are the responsibilities and job description for the Customer Service Associate position at Shell/7-11?
Job Summary
We are seeking a dedicated and friendly Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, handle transactions, and ensure a positive shopping experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Provide excellent customer service by greeting customers warmly and addressing their needs promptly.
- Handle cash transactions accurately and efficiently, ensuring proper cash handling procedures are followed.
- Assist customers with product inquiries, stock availability, and store policies.
- Process sales transactions using the POS system while maintaining accuracy in retail math calculations.
- Maintain a clean and organized work environment, including stocking shelves and ensuring product displays are appealing.
- Resolve customer complaints effectively and professionally to enhance customer satisfaction.
- Demonstrate knowledge of products to assist customers in making informed purchasing decisions.
- Uphold phone etiquette standards when handling customer calls or inquiries.
Skills
- Strong customer service skills with a focus on creating positive interactions.
- Experience in cash handling and familiarity with retail math concepts.
- Proficiency in using POS systems for processing transactions.
- Ability to work effectively in a retail sales environment, preferably within a grocery store setting.
- Bilingual abilities are a plus, enhancing communication with diverse customer bases.
- Excellent phone etiquette for professional communication over the phone.
- A proactive attitude towards problem-solving and assisting customers.
Join our team as a Customer Service Representative and contribute to creating an enjoyable shopping experience for our valued customers!
Job Types: Full-time, Part-time
Pay: From $18.50 per hour
Benefits:
- Flexible schedule
Shift:
- 8 hour shift
- Night shift
- Overnight shift
Ability to Commute:
- Azusa, CA 91702 (Required)
Ability to Relocate:
- Azusa, CA 91702: Relocate before starting work (Required)
Work Location: In person
Salary : $19