Front Desk Greeter

Description

Shift Hours:

8:30AM - 5:30PM & Saturday's

The Front Desk Greeter is responsible for projecting a positive, welcoming image to members, visitors, and vendors for the Service Support Center. Provides administrative support to Facilities team and Performs other clerical work in support of the office such as: prepares various recurring and special memos and reports by gathering information from files, utilizing computer software, graphics spreadsheets, etc.

Essential Job Duties and Responsibilities                                                                            

• Consistently meet all Shell FCU service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
• Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
• Required to complete annual training sessions as instructed or scheduled.
• Perform job duties and responsibilities in compliance to Shell FCU policies, procedures, philosophy, and standards of performance.
• Greets and welcomes each member, visitor, and vendor with a smile. Kindly offers direction to the appropriate area and/or team member.
• Sign Visitors into Better Lobby and offers an estimated wait time, if applicable.
• Check in on guests when time permits and offer water and or coffee.
• Aids in creating a positive and high energy environment for the lobby.
• Maintains awareness of the lobby surroundings.
• Performs various administrative and clerical duties as assigned.
• Works with the Management team to send out important reminders, daily productivity, and other useful information to the team.
• Updates Marketing material throughout the branch, as needed.
• Maintains the lobby to keep it clean, clear of clutter and presentable for all visitors.
• Order office supplies.
• Develop and maintain a filing system.
• Assist with vendor coordination including vendor setup, contracting, and invoice processing.
• Maintain Vendor contact lists.
• Assist with the planning and execution of special events.
• Maintain electronic and physical files, proofreading and editing documents.
• Handle incoming and outgoing deliveries – maintains appropriate logs as required.
• Manage calendar and confirmation of meetings for the VP of Facilities & Facilities Manager.
• Performs additional duties as assigned.

Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge and Skills

Experience:

No experience required.

Education / Training:

High school diploma or general education degree (GED).

Job Requirements:

• Knowledge of Credit Union products and services.
• Welcoming and helpful demeanor.
• Must possess professional verbal communication skills.
• Ability to work in an open-concept workspace/environment.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend and stand. May at times be able to lift, carry and/or move up to 55 pounds.

Working Conditions

Exposure to potential hazardous conditions-robbery. Employees are to receive detailed instructions and procedures to be followed to minimize risk.

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

This Job Description is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This organization uses E-Verify® in its hiring practices to achieve a lawful workforce.