What are the responsibilities and job description for the Customer Experience Associate position at Shell?
Overview
We are seeking a dedicated and enthusiastic Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service while handling transactions efficiently. Your ability to communicate effectively and create a welcoming environment will play a vital role in enhancing the customer experience.
Responsibilities
- Greet customers warmly and assist them with their inquiries.
- Operate the cash register and process transactions accurately using POS systems.
- Conduct product demonstrations to inform customers about features and benefits.
- Maintain knowledge of store promotions, products, and services to effectively upsell items.
- Ensure a clean and organized checkout area while managing stock levels at the register.
- Handle customer complaints or concerns with professionalism and courtesy.
- Assist in supervising junior staff members during busy periods to ensure smooth operations.
- Perform basic math calculations for cash handling and register reconciliation.
Skills
- Strong communication skills to engage with customers effectively.
- Experience in retail sales, preferably in a grocery store setting.
- Familiarity with cash registers and POS systems for efficient transaction processing.
- Basic math skills for accurate cash handling and retail math applications.
- Ability to upsell products through persuasive communication techniques.
- Experience in supervising staff is a plus, enhancing team collaboration.
- A proactive approach to problem-solving and customer service excellence.
Join us in creating an outstanding shopping experience for our customers while developing your skills in a dynamic retail environment!
Job Type: Full-time
Pay: $9.50 - $10.50 per hour
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $10 - $11
