What are the responsibilities and job description for the Field Service Engineer - Customer On-Site position at Shellback Semiconductor Technology?
About the Field Service Engineer Role
When it comes to impacting our customers, no other role at Shellback Semiconductor Technology is as important as that of the Field Service Engineer. No other role has as much customer interaction and has great an opportunity to directly contribute to our customers' success. The Field Service Engineer is Shellback's face to the customer and is a highly valued resource. Customers depend on Shellback's global field service team to solve their problems, build relationships, and help strengthen our customer's trust in our organization.
Your Impact
A Shellback Field Service Engineer - Customer On-Site must have strong electromechanical skills and troubleshooting expertise as well as excellent communication, presentation and customer service skills. It is equally important that the Field Service Engineer demonstrate the highest level of ownership and accountability. A Shellback Field Service Engineer must also be able to meet and complete all customer fab training and access requirements for the customers they serve. Applicants for this position must be located in or willing to relocate to the Austin, TX area.
Key Responsibilities
Typical Field Service Engineer responsibilities include but are not limited to :
- Installation and setup of Shellback's equipment at the Customer site
- Ensuring the proper utilization of Shellback's products
- Minimizing tool down time
- Troubleshooting problems at the system down to the Component Level
- Performing upgrades
- Managing and executing retrofit plans
- Managing and executing service contracts
- Optimizing performance of Shellback's products at the Customer site
- Providing in-house Field Service Engineer and Customer training classes
Additional Responsibilities :
Requirements
Skills / Qualifications
The candidate must also have a strong electro-mechanical aptitude with some experience in a technical field service role for any equipment manufacturing company in various industries including but not limited to Military, Aviation, Medical, Food / Packaging and of course the Semiconductor and related devices industry.
Education / Technical Requirements
