IT Business Solutions Manager (On-Site)

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Primary Function

The IT Business Solutions Manager works closely with business leadership to define, manage, and complete IT projects in alignment with business objectives and initiatives. The position blends together the traditional roles of Business Analyst, Project Manager, and Product Owner. The IT Business Solutions Analyst serves as an advocate for the business within IT through proactive identification of business needs, understanding the value, prioritizing the efforts within IT, and ensuring successful delivery of the resulting solutions & ongoing support. Successful individuals will possess both technical and soft skills, including (1) a basic understanding of software development practices & principles, (2) the ability and desire to develop a thorough understanding of business operations, pain-points, & strategic plans, and (3) excellent verbal and written communication skills.

Principal Duties

• Actively elicit & communicate business requirements using interviews, process documentation, brainstorming sessions, surveys, site visits, and / or workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Define and write user stories to represent business requirements.
• Deliver the following artifacts as needed to support comprehensive understanding : functional requirements, process flow diagrams, screen mockups, and data flow diagrams.
• Collaborate with developers and IT subject matter experts to establish the technical vision and analyze tradeoffs between factors such as cost, time to deliver, usability, system performance, and scalability.
• Serve as the conduit between the user community (internal and external customers) and the software development team through which requirements flow.
• Proactively communicate with external customers and internal business partners, and successfully engage in multiple initiatives simultaneously.
• Drive and challenge business units on their assumptions of how they will successfully execute their plans.

Within the role of Project and Product Manager, the individual will :

Education and Experience Requirements

Knowledge, Skill, and Ability Requirements

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Perks :

Please make an application promptly if you are a good match for this role due to high levels of interest.

Company Benefits :

Newrez NOW :

Equal Employment Opportunity

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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