What are the responsibilities and job description for the Supervisor - Tax (On-site) position at Shellpoint Mortgage Servicing?
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Primary Function
The Supervisor Tax directs the day-to-day operations of the tax functions, which include responsibility for the monitoring and payment of property taxes as well as management of the tax vendor to ensure SLA compliance, timely and accurate distribution of funds, and managing the day-to-day functions of the on-site Tax Department specialists.
Direct Reports:
- Team Lead Tax
- Team Lead Tax Disbursement
- Sr Tax Specialist
- Tax Specialist
Principal Duties:
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Manage one or more of the following Property Tax functions:
- Oversee timely and accurate tax contracting activities for all newly boarded loans.
- Monitor property tax tracking and escrowed disbursements for the contracted portfolio.
- Oversees execution of payments for property tax in batch and single processing modes according to the installment due dates for the agency.
- Ensures each non-escrowed loan is searched at least annually for tax delinquency and that disbursements are made as needed, per applicable investor guidelines.
- Assist Manager Property Tax in directing analysts to develop and maintain the reporting functions for the Property Tax department.
- Develop team goals and meet with associates monthly to administer scorecard evaluations and ensure adherence to department expectations.
- Responsible for the day-to-day management of any vendors assisting in Property Tax business processes.
- Management of routine staffing, hiring, coaching and personal management, ensuring productive and accurate execution of all business processes.
- Solves problems rapidly and cost-effectively with minimal disruption.
- Meet all required deadlines and think outside the box to solve problems.
- Performs related duties as assigned by management.
*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.
Education and Experience
- High school diploma or equivalent, required.
- Associates degree, preferred.
- 6 years related experience.
- Minimum of 2 years in a Team Lead position.
Knowledge, Skills, and Abilities
- Proficient with Microsoft Office (Excel, Word, and Outlook).
- Detail oriented with excellent organizational, analytical, and problem-solving skills.
- Flexible to changing priorities, project scopes, and deadlines at any given time.
- Must be able to multi-task in a fast-paced environment.
- Advanced understanding of SQL data warehouse environments and OnBase imaging system
- Excellent communication (written and verbal) skills with an ability to present to management as well as work well in a collaborative environment with all levels within the organization.
- Ability to make sound decisions based upon department, company policies, procedures, knowledge, and experience.
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.
Additional Information:
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits:
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave
- Pet insurance
- Adoption Assistance
- Tuition reimbursement
- Employee Loan Program
- The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW:
- Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
- 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
- Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
- Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
