What are the responsibilities and job description for the Retail Store Manager position at Shelly Bermont Fine Jewelry?
The Store Manager is responsible for overseeing all store operations, including staff management, financial oversight, and inventory control, while ensuring exceptional customer service. A key aspect of this role is building and nurturing strong vendor relationships, as well as maintaining lasting connections with customers to enhance satisfaction and loyalty.
Duties:
- Train and supervise employees to ensure high performance and adherence to company standards.
- Set sales goals and implement effective sales campaigns to drive revenue.
- Manage store finances, including budgeting, cost control, and financial analysis.
- Pay all invoices in a timely manner to ensure smooth financial operations and maintain good vendor relationships.
- Oversee inventory management and loss prevention to maintain optimal stock levels.
- Address customer service issues and ensure a positive, memorable shopping experience.
- Maintain the store’s reputation through excellent service and strategic marketing efforts.
- Ensure the store is properly opened and closed, adhering to operational procedures.
- Monitor stock levels, plan purchases, and ensure timely restocking.
- Receive, inspect, and organize shipments to ensure quality and accuracy.
- Maintain accurate inventory records and organize stock effectively.
- Collaborate with suppliers and vendors to ensure timely deliveries and strong partnerships.
- Create a supportive and motivating work environment that encourages teamwork and professional growth.
- Collaborate closely with Shelly on custom designs, repairs, and redesign projects.
- Keep detailed records of all donations, including their values and recipients.
- Submit bi-weekly payroll and ensure timely, accurate processing.
- Respond to emails promptly to maintain effective communication.