What are the responsibilities and job description for the Service Advisor position at Shelly Group?
The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50 and $17.05. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Position Purpose
The Service Advisor serves as the liaison between service customers and the dealership, representing the dealership to service customers and the customer's interests to the dealership.
Essential Duties and Responsibilities
- Greet customer promptly and in a timely manner and determine customer's needs accurately.
- Determine and verify customer's service needs and requests and record them along with current vehicle and customer information on the repair order and review customer's vehicle history with Manufacturer and Dealership.
- Order preliminary estimate and prepare estimate per BAR guidelines.
- Write repair orders and prepare repair estimates; selling labor, parts and accessories.
- Coordinate repairs to accommodate and meet promised repair time.
- Relay accurate customer concerns and comprehensive description concerns.
- Ensure that the MPI sheets are filled out properly by the technicians.
- Be in constant communication with the customer regarding Service progress of their vehicle, documenting Events Time Line.
- Be available during customer delivery times to answer customer questions, explain additional repairs needed, and make subsequent service appointments.
- Utilize professional and proper phone etiquette, and when leaving message for customer only leave call back information no detailed message.
- Conduct or perform active delivery of customer's vehicle by phone or delivery.
- Ensure there is no confrontation with customer over CSI.
- Maintain current awareness of the requirements of state and federal laws dealing with automobile repair and consumer protection.
- Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
- Safeguard customer and Dealer information per established policy.
- Complies with all safety rules and use all appropriate safety and personal protection equipment as required.
- Adhere to established dress code policy at all times.
- Other related duties as may be assigned.
Salary : $17 - $17
