What are the responsibilities and job description for the Line Service Manager position at Sheltair?
POSITION SUMMARY:
The Line Service Manager directs and coordinates activities of the day-to-day operations. The LSM is responsible for facilitating the duties listed below, either personally or by delegating through subordinate supervisors. Supervisory/management experience required.
DUTIES AND RESPONSIBILITIES:
• Responsible for organizing the daily operations of his department within the FBO
• Establishes policies and procedures; oversees daily weekly schedules & reviews equipment requirements
• Monitors and controls finances, labor hours and inventory
• Manages the policies of all personnel such as performance evaluations, disciplinary actions, and employment separation
• Implements operational procedures for all contractors with airline companies and other operations
• Make recommendations to General Manager regarding contract negotiations
• Maintain company issued service standards, safety standards and security procedures
• Responsibilities include interviewing during the hiring process of line technician’s, perform review evaluations, or disciplinary actions for members of the line service team.
• Oversee all aspects of the training process for line technicians both new and recurrent
• Coordinate scheduling and time-off requests for the line service department
• Facilitate monthly safety meetings and ensure compliance with all company directives
• Oversee the product integrity procedures including daily, monthly and quarterly checks
• Ensure all equipment is maintained and all required service and safety checks and directives are completed
• Work with the customer service manager to provide a premium customer service experience
• Handle customer requests and follow up to ensure customer satisfaction
• Relationship building with customers and tenants, both internal and external
• Handle customer complaints and/or objectives on service and provide follow up. Document all communications with customers
• Identify and solve problems in the early stages. Look for ways to prevent problems when able
• Communicate with management any and all issues that may arise
• Achieve, sustain, and exceed performance numbers set by management. Look for ways to reduce costs, overtime and maximize sales
QUALIFICATIONS:
To be considered for this position an individual must have a minimum of three (3) years of aviation experience and five (5) years of supervisory experience and Safety & Training perferred. Other qualities include but are not limited to: strong interpersonal management skills, effective time management, experience in project management, ability to read and comprehend general business documents, professional reports, technical procedures or government regulations, and the ability to effectively present information and respond to questions from department managers, co-workers, customers, and the general public.
EDUCATION and/or EXPERIENCE:
An Associated degree or five (5) to ten (10) years of related experience and/or training or equivalent combination.
OTHER SKILLS & ABILITIES:
Sales and customer service experience.
PHYSICAL DEMANDS:
The physical demands described here represent those that must be by an employee in order to successfully perform the daily functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the daily functions. During the performance and duties of this position, the employee is frequently required to stand, walk, sit, and use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and or move up to 50 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are a representation of those the employee may encounter while performing the daily functions of this job. Reasonable accommodations may be made to enable the employee with disabilities to perform the daily functions. While performing the daily functions of this job, the employee occasionally will work near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to wet and or humid conditions, fumes or airborne particle, extreme heat, risk of electrical shock and vibration. Line Service Technician will work with fuels and chemicals that may pose serious health and/or safety hazard if improperly handled. The noise level in the work environment is usually very loud.
