What are the responsibilities and job description for the Operations Specialist position at Shelter Association of Washtenaw County?
About Us
Eight million Americans are one paycheck away from becoming homeless. In Washtenaw County, 5000 people are experiencing homelessness. The Shelter Association of Washtenaw County (SAWC) was established in 1982, and is the primary provider of services and emergency shelter for Washtenaw County individuals. SAWC is housed at the Robert J. Delonis Center in downtown Ann Arbor. SAWC works with a diverse range of people struggling with homelessness, including first-time homelessness, veterans, domestic violence survivors, and people battling substance abuse and/or mental health issues. Services are offered through our core programs: Residential Emergency Shelter, Non-Residential, Shelter Diversion, Critical-Time Intervention, and Warming Shelter. The SAWC serves almost 1500 people annually.
Mission
Ending homelessness, one person at a time.
Position Profile
This position works as an active member of the Shelter Operations Team and is charged with the smooth operation of the shelter floors during their assigned shift. Responsibilities include ensuring the safety of all guests and performing duties in a manner that is consistent with the overall mission of the Shelter Association of Washtenaw County.
The available shifts are Sunday-Thursday front desk PM (2pm-10:30pm), Sunday-Thursday 3rd floor midnights (11:45pm-8:15am), or Sunday-Thursday midnight support (11:45pm-8:15am)
General Responsibilities
Associates Degree, professional certification, BS or BA in Social Work or related field. Related experience preferred, unrelated degree plus related experience will be considered. Knowledge of mental health, chemical dependency and poverty issues helpful.
This Person Must Be Able To
August 10th, 2018
Application Process
Please submit your resume and cover letter describing why you want this position at https://www.annarborshelter.org/employment.
Eight million Americans are one paycheck away from becoming homeless. In Washtenaw County, 5000 people are experiencing homelessness. The Shelter Association of Washtenaw County (SAWC) was established in 1982, and is the primary provider of services and emergency shelter for Washtenaw County individuals. SAWC is housed at the Robert J. Delonis Center in downtown Ann Arbor. SAWC works with a diverse range of people struggling with homelessness, including first-time homelessness, veterans, domestic violence survivors, and people battling substance abuse and/or mental health issues. Services are offered through our core programs: Residential Emergency Shelter, Non-Residential, Shelter Diversion, Critical-Time Intervention, and Warming Shelter. The SAWC serves almost 1500 people annually.
Mission
Ending homelessness, one person at a time.
Position Profile
This position works as an active member of the Shelter Operations Team and is charged with the smooth operation of the shelter floors during their assigned shift. Responsibilities include ensuring the safety of all guests and performing duties in a manner that is consistent with the overall mission of the Shelter Association of Washtenaw County.
The available shifts are Sunday-Thursday front desk PM (2pm-10:30pm), Sunday-Thursday 3rd floor midnights (11:45pm-8:15am), or Sunday-Thursday midnight support (11:45pm-8:15am)
General Responsibilities
- Committed to SAWC’s mission of ending homelessness.
- Interacting with clients in a non-judgmental ethical manner (see NASW Code of Ethics).
- Responsible for the operation of various floors in the Shelter – specifically Second Floor Service Center and morning Front Desk relief.
- Be familiar with and implement SAWC policies and procedures.
- Supportive, empathetic, confidential listening and offering clients general assistance.
- Document various client information and activities in HMIS and staff notes professionally and appropriately.
- Responsible for light cleaning in the facility and the ordering of supplies.
- Welcome and orient new clients to rules and responsibilities of the floor and congregate living.
- Appropriate communication with Manager regarding client Leaves of Absences, Late Arrivals and other client policy questions.
- Must be willing to work holidays if necessary.
- Must be on time for work, and use time clock to document hours.
- Other duties, as assigned.
Associates Degree, professional certification, BS or BA in Social Work or related field. Related experience preferred, unrelated degree plus related experience will be considered. Knowledge of mental health, chemical dependency and poverty issues helpful.
This Person Must Be Able To
- Reliable and willing to work holidays.
- Able to be assertive without being aggressive
- Able to work as a team member
- Utilize good judgment
- Be both welcoming and assertive
- Be culturally competent, including working with those who have serious mental illnesses, who are suffering from chemical dependency, or who have varying gender identifications or sexual preferences
- Able to be to be mindful of personal boundaries, ethical obligations and the primacy of client needs
- Mature in nature and professional in action
August 10th, 2018
Application Process
Please submit your resume and cover letter describing why you want this position at https://www.annarborshelter.org/employment.
