Residential Services Director/Manager

The Residential Services Manager is a position dedicated to providing quality services to victims of domestic violence and working with youth who have experienced violence within the setting of an emergency shelter, and overseeing the 24/7 crisis hotline.

• Accountable to the Executive Director for the oversight, management and supervision of the Residential Services department, including shelter and hotline services, in order to provide a holistic comprehensive program that includes advocacy and service management for victims and survivors
• Provide additional oversight of special projects and program initiatives
• Provide face-to-face crisis intervention, advocacy, service management, emotional support, outreach services and support services to victims
• Accountable for documenting and reporting information as required per agency policy
• Responsible for participating in and completing all required opportunities for continuing education

Required Standards and Abilities:

• Must further agency goals by working with participants in an empowering manner
• Must carry out responsibilities in a fair and consistent manner
• Must represent the agency and themselves in a respectful, professional and non-judgmental manner in all dealings with participants, team members and community partners, to include appropriate dress and positive attitude
• Must work well with persons of varied sexual preference, racial, ethnic, cultural, socioeconomic backgrounds, and with individuals who are differently-abled
• Must maintain knowledge of community agencies and their services
• Must have ability to work independently with sound judgment, work in teams within a collaborative environment and possess strong communication (both verbal and written), organization, time management and computer skills
• Must be flexible with schedule; some weekend/evening work may be necessary and this position is backup for an on-call rotation
• Must be able to lift, carry and or move items up to 35 pounds
• Must be able to stand or walk for up to eight (8) hours
• Must have a current and valid Florida driver’s license, current automobile insurance and reliable vehicle are essential for this position as some travel may be required

This position requires:

• Bachelor’s degree or higher / Experience will be considered in lieu of education on a case by case basis.
• Minimum two (2) years of management and/or supervision experience
• Minimum three (3) years of experience working with victims, marginalized populations and/or trauma survivors in an advocate or comparable role

Job Type: Full-time

Pay: $59,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Work Location: In person

Salary : $59,000 - $60,000