AHR I - Residential Coordinator Full Time (Mon-Fri, 8am-4pm)

Title: Residential Coordinator Full Time (Mon-Fri, 8am-4pm) (shift time cannot be changed)

Level: Coordinator

Department: Artemis House Region 1 

Reports to: Assistant Director of Operations  

Pay Rate: $20.00 Per/Hr.

FLSA Status: Non-Exempt 

About Us: 

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) 

About the Role: 

The Resource Coordinator provides essential 24-hour awake coverage and supervision of Artemis House’s 28-bed shelter. The Resource Coordinator is the lead person on shift acting as the first point of contact for client needs, community inquiries, and program support.  This position is responsible for crisis intervention, facilities management, meeting client needs, assisting clients to transition into and out of shelter, and promoting a safe shelter environment.  

How you will contribute: 

• Ensure the safe functioning of the shelter and maintain a safe environment for clients during assigned shift 
• Answer all hotline calls using Lethality Assessment Protocol and Risk Assessments to determine imminent danger and inquiries while maintaining confidentiality at all times 
• Collaborate with staff at other Artemis House locations when determining incoming clients 

• Conduct comprehensive intakes for clients entering shelter, assist with immediate safety planning and meeting basic needs upon shelter entry 
• Evaluate and provide for the needs of shelter residents while on shift, to include distributing household items and assisting in resource identification, safety planning, and transportation planning 
• Document all interactions with clients and services provided in the daily shift log to ensure consistent communication 
• Work closely with case managers to support and reinforce the client’s service plan and maintain ongoing communication regarding client needs 
• Complete shift exchange with incoming / outgoing staff and report on the day’s activities in order to ensure seamless service provision across shifts 
• Maintain the dignity and confidentiality of all clients and implement a trauma-informed, client-driven approach in all facets of daily work 
• Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies and safety management 
• Complete incident reports to completely and accurately document client interactions and safety incidents 
• Assist with room turnover, client moves, and preparation for clients entering and exiting the program. 
• Serve as part of the Artemis House Region 1 team by collaborating to provide comprehensive and supportive services to shelter residents 
• Participate in staff meetings and staff trainings as directed by supervisor 
• Ensure compliance with all agency policies 
• Proficiently operate a personal computer, fax, printer, copier, and Microsoft Office products (email, calendar, drive, etc.). 
• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment 
• Perform other duties deemed necessary to support the program and agency 

Required: 

• A high school diploma or GED 

• 2 years of experience in human services field i.e., mental health, substance abuse and domestic violence 
• Ability to build strong working relationships with clients and team members 
• Strong verbal and written communication skills 
• Willingness to work evenings and weekends when needed 

Preferred: 

• A bachelor’s in human services/ related field 
• 1 year of experience in customer service 
• Experience working in programs serving victims of domestic violence 
• Experience working in a residential environment 
• Current CPR/ First aid certification 

Physical Requirements: 

• Annual TB Test is required 
• Ability to sit or stand for long periods 
• Ability to lift items weighing 10-20 pounds 

Benefits: 

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Two Semi-Annual Team Building Events 

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House’s is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. 

Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org.  

ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 Any person in need of an accommodation should contact Human Resources directly for assistance. 

Equal Opportunity Employer. 

**We are unable to sponsor or take over sponsorship of an employment visa at this time.** 

Salary : $20