What are the responsibilities and job description for the Case Manager - Katherine Hanley Family Shelter (R4) position at Shelter House?
Title: Case Manager (Region IV)
Department: Katherine K. Hanley Family Shelter
Reports to: Senior Case Manager
FLSA Status: Exempt
Salary: $44,000 - $48,000
About Us:
Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children.
Our Culture is built from our Core Values of Collaboration, Accountability, Respect, and Empowerment (C.A.R.E.). In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums.
About the Role:
The Case Manager manages an average of 15 families, a combination of families residing in the Katherine K. Hanley Family Shelter and clients participating in community case management. He/she will support the housing first model with a trauma informed care approach that will maximize the likelihood of client success and long-term self-sufficiency. Responsibilities include: conducting individual needs assessments, program planning, monitoring of resident's progress, service referrals and coordination, the provision of client support and training, and assisting in the rapid re-housing process. The Case Manager will serve as the primary point of contact for all assigned client services and provide guidance and support to clients working toward self-sufficiency in the KHFS programs.
How you will contribute:
Perform assessment of client’s physical, mental health and social needs, life skills competency, employability, educational needs, quality of life issues, strengths and needs and other necessary areas.
Create client service plan and assist clients in securing appropriate services and coordinate delivery of all services to clients (i.e. employment, housing, finance)
Create and maintain financial budgets and money management education with clients
Based on the Service Needs Intensity Assessment tool, meet with assigned clients regularly and provide appropriate services.
Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees deployed staff, and involved agencies to ensure clients receive needed services in a timely manner
Document all contacts with clients in client file, Google docs, and HMIS as required
In collaboration with the Housing Locator, communicate and establish working relationships with local landlords to negotiate lease terms and advocate on behalf of clients.
Assure that all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely manner.
Encourage the client and his/her family to focus their efforts on attaining the objectives specified in the service plan.
Assist residents in a plan for discharge from the program.
Monitor the need to plan, coordinate, and conduct Family Shelter Planning Team meetings or professionals’ meetings.
Maintain thorough case documentation in HMIS and client file and comply with agency and standard best practices.
Proficiently utilize Google Suites applications (email, calendar, drive, docs, etc) as a part of day to day work requirements
Institute ongoing review of client service plan and compliance to the service plan and program requirements.
Collaborate with clients to connect them to private and public agencies focused on providing employment services within Fairfax County’s Continuum of Care and beyond.
Maintain current knowledge and ability to implement shelter emergency procedures
Be on call as directed by supervisor.
Participate in staff meetings and training as directed by supervisor.
Participate in meetings with other representatives from other agencies to deliver wrap-around services to clients.
Safely utilize Shelter House vehicles to transport clients
Empower and guide clients in their successful completion of the shelter/ housing program.
Ensure compliance with all agency policies.
Exemplify the Shelter House core values; Collaboration, Accountability, Respect and Empowerment
Other duties as assigned
About You:
Required:
A bachelor's degree in human services/ related field or commensurate experience
1 years of case management/ direct services
Strong written and oral communication skills
Ability to prioritize competing priorities and make sound judgments
Ability to complete tasks while navigating frequent interruptions
Ability to deliver creative, resources solutions to unique challenges
Strong organizational and time management skills
Valid Driver’s License and reliable transportation/ 10-15 % local travel for appointments
Ability to Drive a minivan
Willingness to work evenings and weekends when needed
Preferred:
A master's degree in human services/ related field
Foreign Language fluency in a language other than English (ex. Farsi, Arabic or Amharic)
Experience with providing services to clients experiencing homelessness, Mental Health or substance abuse issues
Physical Requirements:
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Any person in need of an accommodation should contact Human Resources directly for assistance.
Equal Opportunity Employer.