Description

ORGANIZATION: SHELTER, Inc. is an independent, community-based non-profit organization created in 1986 to lead the effort to eliminate homelessness. We now serve Contra Costa, Solano and Sacramento Counties.

MISSION: To prevent and end homelessness among low-income, homeless, and disadvantaged families and individuals by providing housing services, support and resources that lead to self-sufficiency.

JOB TITLE: Program Director: Property & Housing

WORK LOCATION: Main Office Concord

STATUS: Exempt/Full Time

TEAM: Property, Compliance, Housing and Maintenance

REPORTS TO: Chief Executive Officer

SUPERVISES: Property Specialists team, Housing Resource Specialists team and Maintenance & Facilities team and Compliance Manager

PURPOSE of ROLE: This position has progressive experience in property management and affordable housing. Ability to lead a team of people and garner effective results from employees. Directing, planning, and administering the operation of a redevelopment and housing operation, have solid budget and financial management skills, and proven experience and ability in managing a multi-million dollar budgets. In-depth knowledge of housing related programs and the federal, state and local laws and regulations governing them; Ability to see the big picture, recognize political, economic, social, technological, legislative and environmental trends, and implement steps to carry out vision and strategic plan; Exceptional skills for attention to detail and the ability to plan as well as execute strategic initiatives while operating day-to-day functions; This position provides oversight and maintenance of SHELTER, Inc. owned (nine) properties, (3) shelters and (200 ) master leased properties. Requires extensive property management and leasing best practices, with in depth knowledge of Fair Housing and Affordable Housing.

RESPONSIBILITIES:

• Familiarity with and implementation of best practices in the low-income housing market, housing occupancy/vacancy trends, etc. field.
• Monitor/analyze/manage monthly/quarterly/annual financial performance of grants and rent variations, managing spending to maximize budget utilization.
• Contracts management:
  • Responsible for annual team and program budgeting process.
  • Management of grant/contract budgets and outcomes monthly.
  • Maintain revenue/expense transactions within established policies/procedures.
  • Analyze and interpret monthly/quarterly/annual financial reports.
  • Manage spending to maximize housing participation and billing capture.
• Lease Administration:
  • Oversee the residential and commercial lease commitments of the agency, including lease management and negotiations and key obligations of all parties.
  • Develop relationships to create housing inventory in all markets and work with team to contracts with landlords.
• Property Management, Housing and Maintenance:
  • Manage a team of 4:
    • Compliance Manager (no staff);
    • Property Manager (who manages property specialists for PSH and voucher-based programs);
    • Housing Resource Manager (who manages Housing Resource Specialists);
    • Maintenance & Facilities Manager (who manages the maintenance and facility technicians)
  • Maximize the financial performance of all properties and the associated grants.
  • Maintain property management database and HMIS to track tenants, tenancy activities, maintenance, and housing unit status.
  • Oversee inspection system to assure housing units meets habitability and regulatory standards.
  • Assure compliance with regulatory and code requirements (e.g. health and safety, ADA, fair housing, OSHA, etc.) as they relate to residents and staff.
  • Oversee all legal matters and evictions involving properties and tenancies. Serve as point of contact for insurance claims and reconciliation.
  • Oversee processes and procedures ensuring compliance as it relates to resident files, income certification and recertification, leasing documents, property standards, reasonable accommodation.
  • Review and approve resident retention and renewal programs.
  • Manage timely and quality turnover, maintenance and repairs of all units, ensuring rapid turnaround.
• Asset Management:
  • Oversee agency-owned residential properties and facilities:
  • Develop and monitor implementation plan for preventive maintenance to assure properties physical condition meets operations standards.
  • Define capital improvements and manage budget to protect the value of these assets and extend their useful purpose.
  • Ensure regulatory requirements are maintained, adhered to and reserve accounts and/or loan conditions are met as applicable.
  • Explore housing acquisition opportunities and make feasibility recommendations.
• Community and Government Relations:
  • Assure adherence to all government regulations including Fair Housing, Equal Employment Opportunity, ADA, OSHA, and Plaintiff Liability - including compliance of quarterly/yearly reporting.
  • Formalize relations with collaboration partners and maintain liaison with funding sources.
  • Cultivate positive relationships with landlords, fostering Good Neighbor policies.
  • Oversee interactions with vendors and subcontractors, annually evaluating performance and pricing.
  • Complete required reports and schedules.
• Risk Management:
  • Assess liability exposures and develop prevention/mitigation plans.
  • Assure agency has adequate property, liability and umbrella insurance protection and responsibility of maintaining and managing policies and claims.
  • Develop and document policies/procedures to assure compliance with requirements of regulatory agencies and program funders.
• Team Development and Management:
  • Implement ongoing training curriculum to keep teams engaged in the utilization of best practices in the field and promote a learning environment.
  • Facilitate regular team staff meetings and celebrate individual and team performance. Define roles and responsibilities of teams with clear expectations, including defining goals.
  • Develop and maintain policies/procedures manual (team playbook) including but not limited to, tenant education and housing placement, tenancy and separation processes.

EXPECTED PROFICIENCIES:

• Highly skilled management expertise including: managing the overall operational, budgetary, and financial responsibilities;
• Expertise in planning and allocation resource to effectively staff and accomplish the work to meet productivity and quality requirements;
• Capability of planning, evaluating and improving the efficiency of business processes and procedures to enhance speed, quality, efficiency and output;
• Ability making business decisions that are financially responsible, accountable, and defensible.
• High degree of comfort and experience creating and maintaining budgets
• In-depth knowledge of best practices within the Property and Asset Management field, especially within the subsidized housing environment.
• Ability to interpret and apply complex, sometimes competing regulatory and contractual requirements.
• Talent to interpret and balance priorities between competing demands on time and resources.
• Self-motivated and accountable for timely follow-through meeting timelines and deliverable.
• Aptitude to organize meetings, manage group processes and facilitate schedules/logistics.
• Highly organized: able to manage multiple assignments to meet project deadlines.

MINIMUM QUALIFICATIONS:

• Bachelors degree in Business Administration, Real Estate, or related field required.
• At least five years experience generating property budgets and managing multi-family affordable housing developments, including HUD project based section 8, Low Income Tax Credits, and Tax-Exempt Bond properties.
• Work experience that demonstrates ability to lead affordable housing team, including at least eight years of progressively responsible affordable housing property management experience.
• Five or more years managing vendors and vendor relationships.
• Mergers and acquisition experience within affordable housing market.
• Knowledge of Housing Community Development.
• COS or similar required. Must have experience within the past 3 years with HUD project based section 8, MOR and EIV requirements.
• Highly proficient utilizing Yardi software and Microsoft Office tools
• Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws.
• Access to personal vehicle and have a DMV record that permits driver to be insured under SHELTER, Inc.s automobile insurance.
• Must successfully pass a criminal background check.

PREFERRED QUALIFICATIONS:

• Familiar with HUD supportive and transitional housing programs
• HQS and/or UPCS certification
• Certified Property Manager or similar certification
• Familiarity with Master Leasing Housing Model
• Familiarity with Clarity, ServicePoint/HMIS
• Real Estate License.

PHYSICAL DEMANDS:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel objects. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. There are no unusual environmental conditions. Typically, the noise level in the work environment is quiet.

Benefit Package Includes

• 18 days of Paid Time Off to start, stepping up to 25 days over 8 years (vacation, sick, personal)
• 15 paid holidays including your birthday!
• Tuition reimbursement
• Medical insurance Fully paid employee coverage of at least three plans and 50% of dependents premium (Kaiser, Sutter Health and Anthem Blue Cross)
• Dental Fully paid employee coverage and 50% of your dependents premium
• Vision Fully paid employee coverage and 50% of your dependents premium
• Flexible spending account
• Group term Life insurance and Accidental Death & Dismemberment Fully paid employee coverage
• Long-term disability insurance Fully paid employee coverage
• Employee Assistance Program
• Voluntary Pet Insurance through Wishbone Pet Insurance
• Voluntary Aflac insurances
• 403b Retirement Plan with matching contribution

Qualifications

Salary : $112,320 - $125,000