Call Center Customer Service Rep - BILINGUAL FRENCH REMOTE

ShelterLogic Group is the world leader in shade, shelter, storage, and outdoor lifestyle products. Founded in 1991, ShelterLogic has grown into a family of brands including RIO Beach, Quik Shade, Arrow Storage, Sojag, and ShelterLogic branded product. In addition to owned brands, ShelterLogic is the licensee for Tommy Bahama®, Life is Good®, Scotts Miracle-Gro®, and Margaritaville®.

We are seeking a Bilingual French/English Customer Service Representative located in the Watertown, CT area to join the SLG Call Center (currently working remotely). This individual will provide added value to our day-to-day sales support/customer service team within the Customer Service Department dedicated to our consumer product line.

• MUST BE BILINGUAL FRENCH/ENGLISH
• This is a full-time position.
• The schedule is 11:30am-8:00pm EST. However, schedule will be 8:30am-5pm during training period (about 1 month).
• This position is fully remote, but must be commutable to Watertown, CT for periodic trainings, meetings, and Factory Sales.
• Weekend shifts are required. 1-2 weekends per month once fully trained. When scheduled for a weekend day, will get a day off during the week.
• Must possess strong customer focus and pay great attention to detail with excellent multi-tasking skills.
• Flexible and versatile team player who is able to handle a heavy volume of inbound customer service related work in a fast-paced environment.
• Candidate must have a strong service orientation and be goal-oriented to meet or exceed individual and team sales goals.

POSITION RESPONSIBILITIES

• Representing the company in its relationships with customers by assisting with service/sales.
• Entering customer orders into database system.
• Customer follow-up to ensure order accuracy and satisfaction with product.
• Responding to customer inquiries in a professional and timely manner.

POSITION REQUIREMENTS – EDUCATION, SKILLS, BACKGROUND, & EXPERIENCE

• MUST BE FULLY BILINGUAL IN FRENCH AND ENGLISH.
• Minimum of three years of demonstrated success in a customer service/sales environment.
• Strong preference for previous call center/telephone sales experience.
• Excellent communication skills, both written and verbal.
• Time and desk management skills are a must.
• Intermediate level MS Office skills.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Commission pay

Application Question(s):

• How many years of Call Center experience do you have?
• How many years of Remote or At-Home Call Center experience do you have?
• Do you have reliable internet?
• Do you have a quiet space at home to take calls?

Language:

• French and English (Required)

Work Location: Remote

Salary : $18