What are the responsibilities and job description for the Scheduler, Clinic position at Shenandoah Medical Center?
1. New Patient Referrals.
- Maintains and completes daily Primary Care Physician and Specialty Care Physician referral appointments for Consultation.
- Tracking of no-show, cancelled, & missed New Patient appointments.
- Maintains direct and frequent communication with Referring Physicians office to ensure proper scheduling of appointment.
2. Routine Re-Call (3, 6, 9, 12 months)
- Schedules routine follow-up appointments for patients based off patient need – 3, 6, 9, or 12 months.
- Maintains updated Patient demographics and contact information to include phone numbers.
- Tracking of no-show and short notice cancellations.
3. Same Day Urgent Appointments.
- Maintains direct communication with appropriate nursing support and auxiliary staff to ensure proper scheduling of “Same Day” appointments for patients.
- Communicates with appropriate nursing staff for patients in need of triage.
4. Monitor Scheduled Follow-Up and Same Day/Next Day Appointments.
- Maintains direct communication with Providers, nursing support and auxiliary staff to ensure proper scheduling.
- Monitor the Patient Appointment Reminder System for changes in appointments.
5. Performs other duties as assigned.
