What are the responsibilities and job description for the Front Office Assistant position at Shenandoah Valley Medical System Inc?
Job Description
Job Description
Shenandoah Community Health (SCH) is here to bridge the gap in healthcare access. As a Federally Qualified Health Center, we tackle the challenges of cost, transportation, and language barriers to ensure everyone in our community receives the care they need. We offer a comprehensive range of services, including primary care for adults and children, women's health, behavioral health, and oral health. Plus, we provide additional support services such as on-site pharmacy, labs, and radiology. Working at SCH isn't just a job; it's a chance to make a real difference in the lives of your neighbors. Join our team and become part of the solution! Visit our website at https : / / www.shencommhealth.com / to learn more.
This position is primarily responsible greeting and checking in patients, scheduling patients, collecting co-payments, answering the department’s telephone, and accepting / scanning new patient registration documents into the EHR while maintaining the wait list. In times of need, to also be responsible for collecting patient vital as requested.
Role & Responsibilities :
- Greet clients in a courteous manner.
- Answering and screening all phone calls
- Check in clients and generate fee tickets for providers in a timely manner.
- Collect co-pays and process transactions for medical record copying fees as needed.
- Ensure all new client registration documents are filed in an accurate and organized manner in making sure other medical personnel will be able to easily locate documents in the EHR when needed.
- Ensure confidentiality of all client information in performing his / her duties.
- Maintain the new client waitlist to ensure accuracy and timely processing of new patient appointments.
- Review the 3-week letter report and generate letters for outreach as needed.
- Collecting and documenting client vitals as needed, in conjunction with the guidelines provided in the clinical responsibilities of Unlicensed Assistive Personnel (UAP) .
- Resolving day to day issues as required, ensuring high quality services.
Essential Skills and Education Requirements :
