Medical Interpreter - Healthy Smiles

Shenandoah Community Health (SCH) is here to bridge the gap in healthcare access. As a Federally Qualified Health Center, we tackle the challenges of cost, transportation, and language barriers to ensure everyone in our community receives the care they need. We offer a comprehensive range of services, including primary care for adults and children, women's health, behavioral health, and oral health. Plus, we provide additional support services such as on-site pharmacy, labs, and radiology. Working at SCH isn't just a job; it's a chance to make a real difference in the lives of your neighbors. Join our team and become part of the solution! Visit our website at https://www.shencommhealth.com/ to learn more.

Job Summary:

Perform a variety of interpretation, translation and SCH services to assist non-English-speaking patients receiving care at our Healthy Smiles location. 

Role & Responsibilities:

• Participate as a neutral party in the role as a conduit of information that must flow between SVMS staff and the patient.
• Ensure that information pertaining to the patient’s services, hospitalization, (advanced directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient’s questions/concerns regarding this information is appropriately addressed.
• Provide interpreter services, and convey the exact message as opposed to summarizing information in a way that is subjective.  
• Promote customer satisfaction related to SVMS services; notify Supervisor of any issues that may be problematic for patients or SVMS staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort.  
• Ensure that all policies and procedures related to process, service, and employee work rules are followed.  
• Maintain all confidential matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Perform other related duties incidental to the work described herein.
• Answer phone calls from Spanish line.  Relay messages to providers, nurses, referrals, medical records.
• Schedule, confirm, cancel, or reschedule appointments as requested per patients and SCH staff.
• Updating the EHR (Electronic Health Record)
• Assist patients as needed in the proper completion of registration, and financial forms; answer any questions to ensure patient understands in a clear and effective manner. 
• Assisting patients with Primary Care, Women’s Health, Pediatrics, Behavioral Health, Pharmacy, Lactation Consultant, Diabetic Educators and with questions/concerns/clarification/refill requests regarding all these departments.

Qualifications & Education Requirements (add Licensure on pertinent jobs):

• High-School Diploma or equivalent, post-secondary education preferred.
• Medical Interpreter Certification or Bridging the Gap highly recommended or actively working toward this.
• Successful completion of conversation/translation competency testing in secondary language, knowledge of Medical Terminology, and language proficiency test.