What are the responsibilities and job description for the Medical Interpreter position at Shenandoah Valley Medical System Inc?
Shenandoah Community Health (SCH) is a Federally Qualified Health Center whose mission is to provide access to healthcare by reducing barriers to care. Our coordinated range of services includes primary care, women's health, behavioral health, oral health, HIV case management, pharmacy, lab, radiology, and a variety of support services. SCH also offers interpretation services for patients whose primary language is not English. Working at SCH is more than just a job, it is an opportunity to impact the lives of the people living in our community. Come join our team! To learn more about SCH, visit www.shencommhealth.com.
Shenandoah Community Health is seeking a Spanish-Speaking Medical Interpreter to join our dynamic team in serving patients!
Job Summary:
The Medical Interpreter will perform a variety of interpretation, translation, and other services to assist non-English speaking patients receiving care within Shenandoah Community Health.
Specific Duties & Responsibilities:
- Participate as a neutral party in the role as a conduit of information that must flow between staff and the patient.
- Ensure that information pertaining to the patient's services (such as hospitalization, advanced directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
- Ensure that the patient's questions and concerns regarding their treatment and additional information are appropriately addressed.
- Provide interpreter services, and convey the exact message as opposed to summarizing information in a way that is subjective.
- Promote customer service satisfaction!
- Participate in continuing education programs and competency training to enhance role.
- Ensure that all policies and procedures related to process, service, and employee work rules are followed.
- Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients, families, and escorts.
- Perform other duties as assigned.
Qualifications:
- High School Diploma or equivalent.
- Successful completion of conversion/translation competency testing in secondary language (Spanish-Speaking).
- Knowledge of Medical Terminology.
