Business Success Assoc I

Shenandoah Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art fiber optic and cable networks to customers in the Mid-Atlantic United States. The Company’s services include: broadband internet, video, and voice; fiber optic Ethernet, wavelength and leasing; and tower colocation leasing. The Company owns an extensive regional network with over 8,300 route miles of fiber and 220 macro cellular towers. For more information, please visit www.shentel.com.

At Shentel, our mission is to enrich the lives of the customers we serve with the highest quality communication services. If this sounds like you, come be a part of our mission and join the growing Shentel Customer Care Team!

As a Business Success Associate (BSA), you will play a pivotal role in the continued stability and growth of our organization by serving as a front-line representative for Shentel. The BSA is a part of a supportive, sales and service-oriented team that:

• Provides honest and committed customer care to fulfill customer needs and promote quality customer experiences
• Engages in real-time customer service that not only meets expectations but delivers an outstanding customer service experience
• Educates business customers by answering billing as well as product and service questions
• Captures opportunities to offer new, additional, and upgraded services to new and existing customers
• Achieves profitable sales growth

How We Reward You

• Competitive base-pay with the opportunity to earn monthly incentives
• Medical, dental, vision, and life insurance with a company contribution toward the cost
• World class 401(k) – up to 8% company contribution
• Individual Development Plan to map your career path
• 3 weeks of PTO and up to 9 paid holidays

You Worked Hard For

• Your reputation as a successful professional with 2 years of Customer Service experience, 2 years of Telecom experience, and 2 years of Sales experience
• Your ability to work independently and in a team environment
• Your communication and interpersonal skills to effectively interact with co-workers, leaders, and customers
• Your time management and organizational skills that allow you to achieve multiple goals
• Your high school diploma or equivalent

It’s time to accept the challenge of providing an excellent customer experience. We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals.

What are you waiting for? Come join Shentel’s Customer Care Team!

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

For technical issues with the website, please contact employment@emp.shentel.com.

EEO is the Law and Pay Transparency