What are the responsibilities and job description for the Technical Support Rep I position at Shentel?
Shenandoah Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art fiber optic and cable networks to customers in the Mid-Atlantic United States. The Company’s services include: broadband internet, video, and voice; fiber optic Ethernet, wavelength and leasing; and tower colocation leasing. The Company owns an extensive regional network with over 8,300 route miles of fiber. For more information, please visit www.shentel.com.
Do you enjoy interacting with people? Are you a natural problem-solver? Do you love working with the latest technology? If this sounds like YOU, come be a part of our growing Shentel Technical Support Team!
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel.
Our Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who:
What are you waiting for? Come join Shentel’s Technical Support Team!
Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.
If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
For technical issues with the website, please contact employment@emp.shentel.com.
EEO is the Law and Pay Transparency
Do you enjoy interacting with people? Are you a natural problem-solver? Do you love working with the latest technology? If this sounds like YOU, come be a part of our growing Shentel Technical Support Team!
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel.
Our Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who:
- Promote quality customer experience with honest and committed customer care.
- Engage in real-time troubleshooting with customers to resolve technical issues.
- Educate residential Shentel customers about the installation and use of products.
- Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.
- World class 401(k) – up to 8% company contribution
- Medical, dental, vision, and life insurance with company subsidies
- Up to 3 weeks of PTO and up to 9 paid holidays
- Your reputation as a successful customer service professional who meets and exceeds goals
- Your high school diploma or equivalent
- One year of customer service or call center experience
What are you waiting for? Come join Shentel’s Technical Support Team!
Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.
If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
For technical issues with the website, please contact employment@emp.shentel.com.
EEO is the Law and Pay Transparency
