What are the responsibilities and job description for the Internal Project Manager, Account Production position at Shepard Exposition Services?
The Project Manager (Internal), Account Production, will facilitate the timely execution of internal projects and external communications within the Project Management (PM) team. The position is responsible for communicating and collaborating with multiple internal departments to ensure project needs are met. Additionally, the Project Manager will occasionally directly communicate with external clients and facility contacts as needed.
Essential Job Duties
- Assist with maintaining the Event Production inbox with oversight from the Manager, Account Production (AP).
- Create and maintain departmental tracking documents and provide follow-up on assigned events to maintain standard production timelines.
- Provide overflow support to the Account Service Representative (ASR) and Sponsorship teams on day-to-day logistical planning and execution of event needs.
- Using existing policies and procedures, set up and save necessary data for Account Executives (AEs) and Operations to generate essential on-site information.
- Responsible for managing preshow planning of trade shows, in-house events, special events, and custom projects.
- Interface with vendors as required, including leading communication when directed, placing orders, and approving invoices as needed; this may include electric, AV, rigging, etc.
- Facilitate or participate in all project-related meetings, documenting required follow-up actions.
- Fulfill requests related to structural design, graphic design, floor plans, technical issues, and writing work orders as directed by the AP Management team.
- Maintain current and thorough knowledge of the basic purpose of exhibiting at trade shows and provide support and direction to exhibitors.
- Assist with pre-/post-show financial details and analysis inclusive of departmental KPIs and generation of show reports as needed.
- Provide coverage for event planning as needed when PM team members are out of the office.
- Maintain a high level of professionalism while interacting with internal and external customers.
- Support planning and execution for internal AP department functions.
- Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork.
- Ability to perform as a responsible ESOP owner by making daily decisions to benefit the client and the company.
- Treat all internal and external customers with courtesy and respect as outlined in our Blue Diamond Customer Service Program.
- Minimum 2-4 years of project management experience
- Strong written and verbal communication skills
- Strong organizational skills and attention to detail
- Excellent responsiveness and ability to balance multiple accounts
- Ability to meet deadlines within a fast-paced environment
- Proficient in Microsoft Office Suite
- Project Management Professional (PMP) certification a plus
- Bachelor’s Degree preferred; equivalent experience may be exchanged for formal education
Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company.
Shepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, veteran status, or other non-merit factor. All employment decisions are made based on business needs, job requirements, individual qualifications, and merit.
