Public Services Desk Attendant

Posting Number S298P Working Title Public Services Desk Attendant FLSA Non-Exempt Pay Grade 2 Advertised Salary Position Status Appointment Length Department Libraries & Information Sciences Job Summary/Basic Function

The Public Services Desk Attendant oversees the library's student assistant program and ensures the smooth operation of the Public Services Desk. This role includes managing collection maintenance and the daily distribution of library mail.

Minimum Qualifications

• Experience with Microsoft Office in the workplace, particularly Excel.
• Good oral and written communication skills.
• Experience working with the public.
• Ability to multitask efficiently.
• High School diploma
  
  

Preferred Qualifications

• Supervisory experience.
• Experience working in a library.
• Post-secondary education or certificate.
  
  

Posting Date 02/20/2025 Close Date Special Instructions Summary

Equivalent combination of experience and training which provides the required knowledge, skills and abilities may be considered as meeting the minimum qualifications, at the direction of the hiring supervisor.

Appointment to this position will be contingent upon a satisfactory background check.

Benefits

We believe in work-life balance and keeping time for things we love outside our work. Shepherd University offers generous employee benefits, including:

• 13 paid holidays
• 15 days annual leave (vacation) per year
• 18 sick days per year and the flexibility to use that time to care for immediate family members
• Wide range of health insurance and other benefits
• 401(a) retirement savings with 6% contribution match; eligibility to continue health insurance post-retirement, and other retiree perks
• Tuition waivers for employees and their dependents
  
  

Job Duties

Description of Job Duties

• Open and close the library, as scheduled.
• Maintain physical and digital records of student assistant hours and payments.
• Approve and submit biweekly timesheets for student assistants.
• Oversee student assistant personnel files and maintain security and confidentiality.
• Manage both digital and print versions of the Student Assistant Supervisor Operations Manual.
• Administer the Brightspace student assistant training site.
• Advertise, interview, and process hiring proposals for student assistant positions.
• Train and schedule student assistants for Public Services duties.
• Conduct annual performance evaluations of student assistants.
• Address student assistant issues in consultation with the library director.
• Act as staff advisor for the Student Library Advisory Board (SLAB), aiding in event planning and implementation.
• Manage, organize, and distribute incoming and outgoing library mail on a daily basis.
• Manage stack maintenance, search for missing items, conduct annual inventory.
• Maintain Public Service Desk efficiency: shelve books, clean surfaces, answer phones, check voice mail messages, process transactions, resolve equipment issues, and ensure supplies are stocked.
• Maintain the organization of the staff mail room and the staff lounge.
• Assist patrons with searches and locating library materials.
• Manage library room reservations and print daily room schedule and room cards.
• Set up and rearrange furniture for library events. Return to original setup post-event.
• Gather data for surveys and reports.
• Perform other duties as assigned.