What are the responsibilities and job description for the Front Desk Agent position at Sheraton Charlotte Airport Hotel?
The Sheraton Charlotte Airport Hotel is seeking an experienced and motivated Guest Service Agent .
Located in the heart of the Carolinas, the Sheraton Charlotte Airport Hotel is a 222 room, eight-story high-rise hotel just two miles from Charlotte Douglas International Airport. Our central location near Interstates 85, 77, and 485 gives you a quick and easy commute.
As a Guest Service Agent for the Sheraton Charlotte Airport Hotel, you will play a key role in the success of the entire hotel. This position will mainly work the2nd Shift from 3pm - 11pm however, times may vary.
Essential functions for this position are:
- Guest check in/check out through “the Welcome” and “the Farewell” programs
- Respond to guest requests and needs
- Complete all required reports
- Customer Service
- Balancing money
- Answering incoming telephone calls
- This position will not have a set schedule
The best candidate for the this position at the Sheraton Charlotte will have:
- 1 - 2 years experience as a Hotel Front Desk and in a high volume hotel.
- A proven track of Customer Service.
- A smiling friendly attitude.
- Strong leadership qualities and highly organized.
- Excellent written and verbal communication skills.
- Experience with Marriott Lightspeed is helpful but not required.
As a Guest Service Agent at the Sheraton Charlotte, you will be eligible to participate in the hotel benefits program which includes health insurance, paid time off, holiday pay, complimentary parking, travel discounts, and direct deposit.
Sheraton Charlotte Airport hotel is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton Family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
At Sheraton, you BELONG!
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- Do you have reliable transportation?
- How many years Marriott Lightspeed experience do you have?
Experience:
- Hotel Guest Service: 1 year (Required)
Work Location: In person
Salary : $16
