Front Office Supervisor

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When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

Position Summary
Manages all Front Office operations to ensure optimal guest service and financial profitability. The Front Office Supervisor is responsible for assisting the Front Office Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay.

Primary Responsibilities/Essential Functions: Manages Front Office operations

• Front Desk
• Guest Services
• Reservations
• PBX
• Manager on Duty
• Developing and planning department goals and directing team members to achieve results
• Follows all Human Resources policies
• Ensures staff receives any required training or attends mandatory meetings
• Adhering to all time and attendance policies and ensuring front office team is also adhering to this same polices
• Monitors and develops team member performance
• Providing supervision
• Scheduling
• Counseling
• Recognition
• Monitors and assesses guest service and satisfaction results, and addresses issues and makes proactive improvements accordingly
• Promotes up-selling to maximize revenue
• Ensuring all training of all front office associates is complete
• Ensures staff is kept informed about policies and procedures
• Service recovery and proactive service approach to limit guest concerns
• Proper communication between shifts
• Follows all safety policies and procedures
• Assistance in finding coverage for last minute needed shifts and working to cover those shifts if needed
• Attends all required meetings

Qualifications (relevant experience, education and training):

• High school diploma or general education degree (GED), or equivalent combination of education and experience.
• Two or more years related Front Office experience
• Requires ability to lead others
• Ability to exceed guest expectations and training capability to ensure each front office associate is trained and has the knowledge/tools to be successful in their role
• Requires general knowledge of a Property Management System commonly used at a comparable hotel or resort
• Must have excellent customer service/communication

Work Remotely

• No

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Required)
• Front Desk Supervisor: 1 year (Preferred)

Work Location: In person

Salary : $19 - $21