What are the responsibilities and job description for the AM/PM Host/ess - Stats Sports Grill position at Sheraton Hotel?
Job Description
Job Description
Scope :
Welcomes guests to the restaurant and provides fast and courteous service to ensure an enjoyable dining experience and repeat business.
Primary Responsibilities :
Ø Greets guests in a prompt and courteous manner; seats guests ensuring a balanced workload among servers.
Ø Assists Manager or Supervisor with opening tasks such as assigning stations to servers for meal periods and retrieving daily specials.
Ø Processes take-out orders; may answer room service phone and process room service orders; practices suggestive selling techniques.
Ø Receives customer payment from servers and processes transactions on cash register as outlined in the cash and charge procedures; gives correct change; balances cash drawer at close of shift; completes all opening / closing paperwork; documents voids on void balance sheet.
Ø May assist Buspersons in clearing, cleaning and setting tables.
Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Ø Provides a professional image at all times through appearance and dress.
Ø Follows company policies and procedures.
