What are the responsibilities and job description for the Catering Manager position at Sheraton Hotel?
Job Description
Job Description
Scope of Position :
The Catering Manager is responsible for selling and marketing catering services, food and beverages and banquet facilities through direct client contact to maximize revenue and profits from food & beverage sales and meeting room rental. Supervises hotel and banquet staff to ensure proper delivery of services. Maintains ongoing relationships with hotel clients. Advises hotel management and negotiates contracts and agreements with an eye to profit and customer satisfaction. Responsible for establishing new accounts, booking repeat business while keeping quality to high standards.
Position Qualifications and Requirements :
Education & Experience :
College Degree preferred, and / or a minimum of 2 years in Sales experience.
Hospitality related work experience preferred.
Proficient in Microsoft Office Suite and Sales related computer programs required.
Knowledge of F&B preparation techniques and liquor laws and regulations helpful.
Valid driver’s license for applicable state and MVR in good standing.
Alcohol awareness certification as required by local or state government agency.
Physical Demands :
Long hours sometimes required, including nights and weekends.
Medium Work - Exerting up to 50 pounds of force occasionally, and / or 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand for long hours at a time.
As Manager on Duty, ability to move quickly around to the various departments of the property.
Required Competencies :
Must be able to convey information and ideas clearly, both oral and written.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
Must be able to work with and understand financial information and data, and basic arithmetic function.
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